My Payee field will not accept some of my Suppliers names. The field reverts to blank when I try to enter, even though I have entered transactions for them previously with no problems and have made not changes to their details.

Hi Mel71,

So as I understand it, when you are creating an Expense, Bill or so on, some of your Suppliers names aren't entering correctly into the Payee field? The first thing would be to clear your browser's cache to make sure this is not interfering with your session. We recommend using Google Chrome for the best experience with QuickBooks, and you can follow these steps to clear the cache:

1. Hold down Ctrl+Shift+Delete and a pop-up will appear on your screen.
2. Select the option 'clear cached images' and make sure the other two options are unticked.
3. Select the time range All Time, then Clear Browsing Data.
4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

If that does not resolve the issue, please feel free to reply with further questions or contact our Support Team directly on 1800 046 038 for assistance.

-Kass