cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
jble0802
New Member

Payment out of my bank has duplicated as a deposit as well and if I adjust to clear the deposit it deletes the expense. My bank register across a number of statements

 
1 Comment 1
Irene R
QuickBooks Team

Payment out of my bank has duplicated as a deposit as well and if I adjust to clear the deposit it deletes the expense. My bank register across a number of statements

A duplicate deposit occurs when you've selected a bank account as the Category while creating your expense, Jble0802.

 

Let's say when you created an expense, you selected Bank 1 as the Payment account and set Bank 2 as the Category. This processes the transaction as a deposit in the bank register for the selected account.

See the screenshots below for your visual reference of the scenario:

Sample Expense.pngBank 1 and Bank 2.png

 

To isolate this issue, kindly review the expense transaction and select the correct expense category instead of the bank account for recording the transaction. This will help prevent duplication in your account register.

 

This thread remains open for additional inquiries you have.