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Level 1

QuickBooks Self-Employed Android App question and issue

I have QuickBooks Self-Employed and have recently noticed that the app on my Android Phone is now titled ShipAndroid, why? Also biometric login gives me an obscure error message every time I try to enable it. I have no reason to upgrade to Quickbooks Online. What is going on with update and support with Quickbooks Self-Employed.

4 Comments 4
QuickBooks Team

QuickBooks Self-Employed Android App question and issue

I acknowledge your willingness to enable your biometric security login, Jimmy. Let me give you a workaround and route you to our customer care personnel.


Since there are unusual changes and behavior in your QBSE app, I recommend contacting our Support Team. They can further look this up and lay prompt resolution so you can continue with your tasks.


Here's how:


  1. Open your QBSE app.
  2. Tap the Plus + button and press Ask QB assistant.
  3. Follow the on-screen process of connecting to support.
  4. Select a way to connect with us:
  • Message an agent - to start a conversation with available support personnel.


Please note that the QBSE supporting hours are from 8 AM to 10 PM from Mondays to Fridays. Meanwhile, they're available from 8 AM to 8 PM AET during weekends.


In the meantime, you may log in to QBSE using your regular browser and proceed with your daily business activities. You can also contact our Support Experts from there. 


To learn how to reach them using the browser login, kindly check this article: Contact QuickBooks Self-Employed Support.


Lastly, I'm adding this article as your reference in case you need to enter your data into QBSE. This way, you'll have accurate transactions to track and manage accordingly in the system: Manually add transactions in QuickBooks Self-Employed.


I'll be around if you have more concerns with your QBSE app or any QuickBooks-related queries. Comment down below, and I'll readily help you out.

Level 1

QuickBooks Self-Employed Android App question and issue

I've also noticed in the Browser version that QB assistant is no longer available. I appreciate your trying to help, but if you don't have Quickbooks Self-Employed you won't know the lack of help available compared to Quickbooks Online. If anyone here is currently using Self-Employed in Australia, please let me know if you're seeing issues with Biometrics error messages, and the new name that shows, at least on my Android phone of ShipAndroid, instead of Quickbooks Self-Employed. I'm not having any issues that I'm aware of with billing my invoices, or tracking my mileage. It would just be appreciated if any changes would be sent to me via email, or some other online notification. 


thank you for your response.

Level 1

QuickBooks Self-Employed Android App question and issue

I'm using Quickbooks Self Employed in the UK and my app icon is also now labelled SHIPandroid!?


QuickBooks Self-Employed Android App question and issue

Thanks for following this thread, Relaxingfeet.


I can offer an additional troubleshooting step to resolve this app name change to "ShipAndroid" in QuickBooks Self-Employed.


You can uninstall and reinstall the app. Uninstalling and reinstalling the app helps with a fresh installation that can help fix glitches in the program.


If the issue persists, I recommend contacting our Quickbooks Self-Employed support team directly. They have the necessary access and expertise to assist you with account verification and provide the specific details and assistance you need regarding the app name change. They will be able to investigate the issue further and provide you with the appropriate guidance.


You can always get back to this thread if you have any other concerns. The Community is here to help.