Categories not showing in the app anymore… still there on the web.

Let's work together to restore the Categories section in your QuickBooks Online (QBO) mobile app, Rhys. 

The missing Categories section in the QuickBooks Online (QBO) mobile app is due to several factors. Allow me to share the reasons behind this, which I'll list below.

• Outdated or incompatible version:
  •  iOS devices need to run on iOS 9.3 or later
  • Android devices should be 4.1 or higher.
• Excessive cache data - Over time, the app's cache data can become corrupted, leading to freezing or force closing issues.
• Incomplete or failed installation or update - If the app wasn't installed correctly or the update was interrupted, it can result in crashes

To resolve this, I suggest ensuring the device operating system is compatible with the QBO app to avoid system crashes or glitches.

If the program the operating system is supported, I recommend clearing the app's cache. Doing so prevents system issues, frees up storage space, resolves loading or syncing issues, and improves performance.

For Android devices, please perform these steps:

1. From your phone's settings, go to Apps. The option varies by device.
2. Select the QuickBooks app from the list.
3. Click Storage and then hit Clear Data.

For iOS devices, follow the instructions below:

1. Go to the menu at the top right corner of your device.
2. Choose Help & Feedback.
3. Select Refresh Data.
4. Click Refresh.

If the problem continues, I recommend uninstalling and reinstalling the app to resolve any installation or update issues that cause the crashing.

In the meantime, I suggest working on your QBO tasks via a browser to avoid any issues.

Additionally, I've added these resources to assist you in making sure you have the best experience when using QuickBooks Online (in web browsers or mobile devices) and learn the features available for iPhone, iPad, Android Phone, and Android tablet:

• System requirements for QBO products
• Compare mobile app features

This thread is always open if you have additional questions or concerns about creating transactions or navigating the mobile app on your iOS or Android device. I'll make sure to get back to you as soon as possible. 

I’ve reinstalled the app and still does not show my categories. On iOS 17

Thanks for getting back to us, rhysturner1-gmai.

Since we've tried all the basic troubleshooting steps when using the QBO Mobile App and still does not show your categories. I recommend contacting our Customer Care Team. That way, one of our care agents can take a look at your account and raise it to our engineers for investigation.

Here's how to contact support:

1. Sign in to your QuickBooks Online account.

2. Click on Help (?).

3. In QuickBooks Assistant, enter a short summary of your concern.

4. Select on Contact Us.

5. Choose a way to contact us:

• Start a chat with a support expert. Live chat M-F,8:30AM to 6:30PM and S-S 8:00AM to 8:00PMm AET.
• Call us M-F, 8:30AM to 6:30PM AET

Feel free to post again in the Community if you have any other questions. Have a nice day!

Just an FYI you are not alone and I am also experiencing the same issue. I have raised a ticket with support. Looks like they have broken something again with a recent update…

Same thing here.  It started exactly when the latest update was installed.  I'll start a ticket with support also, but I don't have a lot of hope.  Starting to look for another accounting package.  I am a sole proprietor, and not having reliable access to my account when I'm not in front of a computer is just not workable.  

I’m having the same issue since the app update.

These instructions on how to clear the cache must be for an older version of the app, because the menu is in the bottom-right now and the menu items mentioned do not exist. There is no Help & Feedback option and I don’t see anywhere the option to Refresh Data. 

Let me assist you with your QuickBooks App, @GDVO.

The steps to refresh to refresh the app data on of mobile application has been updated. This the reason why you're unable to follow the procedures listed above. For the accurate steps, check out this article: See your latest data in the QuickBooks Online app.

Going back to your original concern, we have received multiple concerns similar to yours, and there is an ongoing investigation about the missing category issue. I recommend contacting our support team so they can include you among the affected users. Once this issue is fixed, you will receive an email confirmation from our support.

In the meantime, you can access your company using a supported mobile browser to be able to view your categories. You can also contact us from there. Here's how:

1. Sign in to your QuickBooks Online.
2. Click Help (?).
3. Select Contact Us.
4. Choose a way to connect with us.

• Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call us. M-F, 8:30 AM to 6:30 PM, AET.

Let me share this article if you want to learn more about managing your expenses: Enter and manage expenses in QuickBooks Online.

If you still have questions about your mobile app, please don't hesitate to reply on this thread. Have a great day.

i am also experiencing this issue. it started with the last update friday may 24th. i placed a ticket may 29th and was told it would be prioritized and that other tickets were also created about the issue.

there has been an update as of 3 hours ago for the app. i have updated but have seen no change of being able to categorize my income and expenses

hoping this issue gets resolved soon or i may be looking for a new program elsewhere.. 

I can see the urgency for being able to categorize the income and expenses to QuickBooks Online, poppychild. Let me help you with this.

The issue you are now experiencing is still ongoing, and we are still working to resolve it. I would recommend contacting our support staff so they can provide you with an update. Here are the methods for contacting our support team.

Here's how:

1. Login to your QuickBooks.
2. Click on Help (?).
3. In QuickBooks Assistant, enter a topic of your concern.
4. Select Contact Us if you want to connect with a live support agent.
5. Then choose a way to connect:
   • Start a chat with a support expert. Live chat Monday-Friday, 8:30 AM to 6:30 PM and Saturday-Sunday, 8:00 AM to 8:00 PM, AET.
   • You can call us every Monday-Friday, 8:30 AM to 6:30 PM, AET.

Additionally, I've added these article to help you understand how to run reports in QuickBooks Online.

• Run reports in QuickBooks Online.

 Let me know if there's anything else you need in QuickBooks, I'll be around to help. Have a good one,

Hi 

Mine has been fixed with the recent update.

Thank you

I can also confirm mine appears to now be fixed with the recent update today

hoping mine gets fixed soon! still not

Same here.

my app has had issues for months now. Support could not fix it - for some reason ocer half my clients wont show up on the app and now we cant snap receipts for them, and now categories keep disappearing as well 🤬

We don't want you to have this kind of experience, @PBA001. I can give information about the categories not showing in the QuickBooks App.

We would like you to know that there is an ongoing investigation regarding the QuickBooks Mobile App for iOS, and it has been reported that users are unable to see expense categories. If you're using an iOS device, we recommend contacting our Support Team so they can include you in the list of affected users. Then, you will receive updates through email.

Here's how:

1. Sign in to your QBO account.
2. Click Help (?).
3. Select Contact Us.
4. Choose a way to connect with us.

• Start a Chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call Us. M-F, 8:30 AM to 6:30 PM, AET.

However, if you're using an Android device, some factors that could affect mobile apps include excessive cache data or available updates. We can clear your app's cache to improve system performance and free up storage space.

Here's how:

1. Go to your phone's Settings and select Apps.
2. Choose the QuickBooks App.
3. Select Storage, then click Clear Data.

After clearing the app's cache, we can now restart your device. Then, uninstall and reinstall the app.

For more info, please refer to this article: Fix common errors in the QBO mobile app for Android.

If the issue persists, let's access your QBO account through the QuickBooks website to review recorded expense transactions and manage receipts.

Furthermore, you can check out this article to learn how to run reports to track your sales, costs, or profitability: Run reports in QBO.

I'll be here to assist you if you need additional assistance with your QuickBooks App or any QuickBooks concerns. Take care.

Same for a lot of people including me, it’s frustrating 

Your productivity is important to us, Timtim16. Let's work together in restoring the Categories section in your QuickBooks Online (QBO) Mobile Application.

First, I'd like to know which device you're using. Is it iOS or Android? If it's iOS, please note that there's an ongoing investigation about Expense Categories not appearing in the Mobile App (INV-105679).In the meantime , please log in to your QBO account using a supported website browser and access the Categories part from there. Additionally, consider reaching out to our Customer Support Team to be added to the list of affected users. Here's how:

1. Sign in to your QBO account.
2. Click Help.
   
   
   
   
3. Tap the Search tab and select Contact Us.
   
   
   
   
4. Enter the INV #105679 and hit Continue. 
   
   
   
   
5. Choose a way to connect with a live support agent:

• Start a chat. M-F, 8:30 AM-6:30 PM, and S-S, 8:00 AM to 8:00 PM, AET.
• Call Us. M-F, 8:30 AM-6:30 PM, AET.
  
  
  
  

If you're using an Android gadget, excessive cache data may lead to unusual system responses. To fix this, you can clear the app's cache to refresh it and remove any errors causing the problem you're experiencing. Please refer to the steps below:

1. Go to Menu and choose Settings.
2. Tap Refresh Data.
3. Hit Yes to confirm.

For now, you can use a web browser to view the Expense Categories.

I'll be monitoring this conversation closely, Timtim16. I want to ensure you get past this. If you have additional troubles, I'm always here to assist.  

Ditto. They also put a notification out that they are increasing their annual fee by 25% just at the same time that they broke the app. 
The app is also useless when trying to quick add something or that rules that you have online are ignored in the app.

there was an update for me today - issue for categories not showing up still….. extremely frustrating

My categories have been gone from the app for days as well. Still following this thread and waiting to see an updated app that might fix the issue. Please fix it since I use the app quite a lot to enter expense transactions. Argh!!!

i uninstalled/reinstalled a few days ago when i was on the phone with quickbooks help -  with no success

i did it today and it has fixed the problem for me (thankfully!!)

That worked, many thanks!

Hello, MattyA.

We in the Community are extremely happy that you were able to find my colleague's post helpful and able to resolve your issue. We're more than happy to help you if you need more assistance.

If you need tips and resources to manage your QuickBooks Online account and finances, feel free to visit our Support page to learn more. This provides information to help your navigation experience be more effective.

Keep us posted if you have other questions or concerns. I’m here to help you out. Take care and have a great day!