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maria-rawhiti-st
Level 1

Is anyone else have all their transactions showing in the received column only and not in the spent?.

 
1 Comment 1
IntuitSheila
Level 8

Is anyone else have all their transactions showing in the received column only and not in the spent?.

Thanks for posting in the Community, maria-rawhiti-st!

 

Can I ask what bank account you're having issues with the downloaded transaction showing reversed in QuickBooks Online? 

 

There was a reported incident a few days ago with Greater Building Society Bank standard feed connection downloading money out transaction as received and vice versa. However, the incident has been resolved by the engineers and fixed the scripting of the downloaded transactions.

 

If the issue persists for your QBO account, I recommend contacting our Customer Care Team. That way, our care agents can check your account and raise a ticket to our banking team to help check the account connection.

 

How to contact customer support:


1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

 

  • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
  • Call us. M-F, 8:30 AM to 6:30 PM, AET.

Post again in the Community if you have further concerns about bank transactions in QBO. I am here to help.