the new ebay connector is causing errors

Hi there, Rory6. Thanks for reaching out to us in the Community. Let’s work together to resolve this issue.

The errors with currency processing often occur due to incorrect settings or a mismatched configuration between eBay and QuickBooks Online (QBO).

I recommend checking the settings in QBO to confirm if the Multicurrency feature is enabled. This could be a factor causing the currency discrepancy. Please note that once the Multicurrency feature is turned on, it cannot be disabled.

Here's how to enable Multicurrency:

1. Go to the Gear icon, then select Accounts and settings.
2. Select the Advanced tab, then under the Currency section, turn ON the Multicurrency feature.
3. Once done, click Save, then Done.

If the currency issue persists after enabling the feature, I suggest reaching out QuickBooks Support team. They will be able to check the reason why the currency appears incorrectly and help you adjust any configuration issues on their end.

Here's how:

1.  In your QBO account, click the Help (?) button.
2. Click the Search tab, enter Contact us on the search bar.
3. Click Contact Us.
4. Select either Callback for us to contact you.

If you have any additional concerns related to QuickBooks, don’t hesitate to reply here in the Community. We’re always here to help.