I'd like to discuss some relevant information about making accounts inactive in QuickBooks Online, clydeh.
If you are referring to accounts in the Chart of Accounts, QuickBooks allows you to make accounts inactive instead of deleting them. This helps to keep past transaction data accessible for reporting purposes. However, before making an account inactive, it is important to correct the balance to zero. This is because QuickBooks Online makes an automatic adjustment entry to zero out the non-zero balance of the inactive account. If the balance is not corrected, it could result in incorrect tax information being filed. In case you need to make changes, I recommend consulting an accountant for assistance.
To learn more about this topic, you can refer to this article: Make an account inactive on your chart of accounts in QuickBooks Online.
On the other hand, if you were in the process of writing off customer and vendor balances, you can check out this article: Write off customer and vendor balances. Although it is based on the US region of the product, it applies to your region as well.
For future reference, I am also adding this guide to ensure that your QuickBooks accounts correspond to your real-life ones: Learn the reconcile workflow in QuickBooks.
Keep me posted below if you still need further assistance viewing your mileage in QBO or have other product-related concerns, clydeh. I'm always around to lend a helping hand.
