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rory6
Level 1
posted
a week ago
last updated ‎January 28, 2026 10:59 PM

the new ebay connector is causing errors

order are processing with the wrong currency

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1 Comment 1
RhoiceW
QuickBooks Team
QuickBooks Team
a week ago

the new ebay connector is causing errors

Hi there, Rory6. Thanks for reaching out to us in the Community. Allow me to provide you the steps in reaching out to our QuickBooks Online (QBO) Support team.

 

Errors with currency processing often occur due to incorrect settings or mismatched configurations between eBay and QBO. I recommend contacting our support team so they can review your account and identify the cause of the incorrect currency issue.


Here's how:

 

  1.  In your QBO account, click the Help (?) button.
  2. Click the Search tab, enter Contact us on the search bar.
  3. Click Contact Us.
  4. Select either Callback for us to contact you.

 

If you have any additional concerns related to QuickBooks, don’t hesitate to reply here in the Community. We’re always here to help.

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