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accounts569
Level 1
posted
‎December 01, 2023 10:01 AM
last updated ‎November 30, 2023 3:01 PM

Unable to sort bank transactions by date. It was solved by selecting "Editable date field" in the transaction settings, but happening again and above is still ticked?

 
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1 Comment 1
IntuitSheila
Level 8
‎December 01, 2023 11:56 AM

Unable to sort bank transactions by date. It was solved by selecting "Editable date field" in the transaction settings, but happening again and above is still ticked?

Hi accounts569,

 

Thank you for posting in the Community!

 

Let's perform some basic troubleshooting steps to isolate the behavior encountered in your QuickBooks Online account. To start with, use a new incognito window or a different supported browser. Using an incognito window does not store any data file.


Here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

Then, log in to QuickBooks Online and attempt to sort bank transactions once more and click on the DATE column to sort the dates. If it works, you need to clear cache and cookies on your browser and make sure to take note of your saved password and URLS. Unexpected results when doing some task in QuickBooks Online are usually caused by cache or other browser issues.

 

Post again in the Community if you have further concerns. I am around to help you.

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