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Anonymous
Not applicable
posted
‎March 03, 2023 12:52 AM
last updated ‎February 22, 2026 11:15 PM

Why does my android app keeps saying "Your setup checklist didn't load"?

I have tried to refresh data. I have also uninstalled/reinstalled the app, and restarted the phone.  It is saying to "Check your internet connection or try back later." The same message for a couple of weeks on the app homescreen. My internet connection is fine.
Now having trouble entering and editing receipt snaps.
I am using a Samsung A51.
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1 Comment 1
Bryan_M
QuickBooks Team
QuickBooks Team
‎March 03, 2023 04:18 AM

Why does my android app keeps saying "Your setup checklist didn't load"?

Hi there, Mirage.

 

We appreciate you for performing troubleshooting steps on your end. Since the same issue persists after performing it, I recommend contacting QuickBooks Online support.

 

They have the complete tools to pull up your account and look into the root cause of your issue. 

 

Here's how to contact support:

 

  1. Sign in to your QuickBooks Online company through the web.
  2. Select Help (?) in the upper right of your screen. 
  3. In the Search bar, type Contact us to show the option. 
  4. Click the Contact Us option below. 
  5. Choose Callback. 

 

To know our support availability time, please view this article: Get help with QuickBooks products and services. 

 

If you can't sign in to your account. You can read through this article: Get help if you can't sign in to your QuickBooks Online account.

 

For additional questions about the QuickBooks Online app, never hesitate to route back yourself here. We'll be happy to lend a hand. Keep safe and have a great day mate!

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