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Admin_Paloma
Level 1
posted
Wednesday
last updated ‎December 10, 2024 11:37 AM

Why is a team member's time entry highlighted in yellow?

A team member can not clock in on the mobile app. They get the message "Error: Your timesheets have been submitted up to Dec 12, 2024. You may not change or create any timesheets before this date." Note our pay week ends on Dec 12. When I enter their time manually, the time is highlighted yellow. I have scanned time entries ahead of today and can't see any entered for this member. We do not have payroll set up. Note this team member did get a new mobile phone number and forgot his password. He had to be re-invited via a new email address that he had to set up on the advice of support. If anyone can please point me in the right direction it would be greatly appreciated.
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1 Comment 1
ShangY
QuickBooks Team
QuickBooks Team
Wednesday

Why is a team member's time entry highlighted in yellow?

Thank you for sharing the detailed scenario about the challenges you're facing with your team member's timesheet, @Admin_Paloma. I truly appreciate your effort in bringing this to my attention. I want you to know I'm here to help. Let's go through some mobile troubleshooting steps to identify the issue preventing you from processing the timesheet.

 

If you're using an iOS device, you can refresh your iPhone's system to clear some data. Follow these steps:
 

  1. Go to Settings, then tap General.
  2. Tap iPhone Storage, then open the QuickBooks Time app.
  3. Press Offload App.
     

If you're seeing an error on an Android device, you can also refresh your data to free up storage. Make sure your app is updated. Here’s how:
 

  1. Click on the Menu tab and select More Options.
  2. Choose Settings, then tap Refresh Data.
  3. Click YES to confirm.

 

If the issue persists after performing the steps above, I recommend reaching out to our Customer Care Support team. Here's how:

 

  1. Sign in to QuickBooks Time, and select Help .
  2. Choose Product Help and search for existing articles.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. You can opt to get a Callback to get a call from the next available expert or Chat with a live support.

 

You can reach them Monday through Friday from 8:30 AM to 6:30 PM AET (Australian Eastern Time). If weekends are more convenient for you, we also offer chat support on Saturday and Sunday from 8 AM to 8 PM AET.

 

In addition to this, I wanted to share a valuable resource with you. Manage Schedule Notifications and Permissions in QuickBooks Time. It offers an in-depth look at how to manage scheduling notifications and permissions effectively. This information is essential for improving your efficiency and refining your time management skills.

 

I'll leave the thread open for you for follow-up questions or clarifications about managing your team members' timesheets or if you have anything else in your mind. Your needs and concerns are my priority. Until then, I hope you have a great day.

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