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calenhotel2020-g
Level 1

Anyone else not able to save changes in pay runs today?

I adjusted the hours and tried to save the changes but after waiting minutes a message pops up saying Failed to save. Is anyone else having this problem today?
Solved
Best answer November 15, 2021

Best Answers
calenhotel2020-g
Level 1

Anyone else not able to save changes in pay runs today?

Hi,

Thanks for responding. I signed in and out several times before my initial post.

It appeared to be a communication error with "save" timing out.

While waiting for a response I tried again and it suddenly saved changes to hours worked and allowed me to finalize the pay run.

Have a good day

 

View solution in original post

2 Comments 2
IntuitSheila
Level 5

Anyone else not able to save changes in pay runs today?

Hi calenhotel2020-g,

 

Thanks for reporting the unexpected behavior you've encountered when trying to save your pay run. The behavior you've encountered has been reported to our senior product specialist for further investigation. In the meantime, let's perform some basic troubleshooting to isolate the situation. 

 

We'd recommend signing in to your QuickBooks account using a different browser like Google Chrome, Safari, or Firefox and attempting to save the pay run.

 

If the issue persists, let's access your QuickBooks account using a new incognito window. Here's how:

 

Google Chrome: press Ctrl + Shift + N

Safari: press Command + Shift + N

Firefox: press Ctrl + Shift + P

 

Then, access your QuickBooks Online account and attempt to save the pay run. If this works, go back to your default browser and perform a clear cache and cookies

 

Feel free to reply to this thread if you need more help. I'm here to keep helping you. 

calenhotel2020-g
Level 1

Anyone else not able to save changes in pay runs today?

Hi,

Thanks for responding. I signed in and out several times before my initial post.

It appeared to be a communication error with "save" timing out.

While waiting for a response I tried again and it suddenly saved changes to hours worked and allowed me to finalize the pay run.

Have a good day

 

View solution in original post