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Hi markwu531,
To isolate the situation encountered let's access your account using a different web browser like Google Chrome, Safari, or Mozilla Firefox.
If the issue persists, I'd recommend contacting directly our Customer Support Team. That way, one of our support agents can further check your payroll account in a secure form.
Post again in the Community if you have more questions about QuickBooks Online.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.