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accountant-quick
Level 1
posted
‎October 22, 2024 05:21 AM
last updated ‎February 10, 2026 12:25 AM

Can you give an answer why my payroll is not loading?

when I click the payrun option there is always a white screen rather the original page.
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Best answer October 22, 2024
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Best Answers
IntuitSheila
Level 8
‎October 22, 2024 10:12 AM

Can you give an answer why my payroll is not loading?

Hi accountant-quick,

 

Let me share some information about the behavior you're getting in your QuickBooks Online Payroll.

 

This has been reported as an ongoing issue with the investigation number INV-113514. Our Product Engineers are working with our payroll partner to get it fixed as soon as possible.

 

While we don't have an exact turn around time for a fix, I highly suggest contacting our Customer Care Team so they can add your company details to the list of affected users. Once you're added, we can immediately notify you once the issue has been fixed.

 

To contact support:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Thanks for your patience while we look in to this. Let me know in the comment if you have any follow up questions.

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2 Comments 2
IntuitSheila
Level 8
‎October 22, 2024 10:12 AM

Can you give an answer why my payroll is not loading?

Hi accountant-quick,

 

Let me share some information about the behavior you're getting in your QuickBooks Online Payroll.

 

This has been reported as an ongoing issue with the investigation number INV-113514. Our Product Engineers are working with our payroll partner to get it fixed as soon as possible.

 

While we don't have an exact turn around time for a fix, I highly suggest contacting our Customer Care Team so they can add your company details to the list of affected users. Once you're added, we can immediately notify you once the issue has been fixed.

 

To contact support:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Thanks for your patience while we look in to this. Let me know in the comment if you have any follow up questions.

Reply
Katie B
Level 4
‎October 22, 2024 11:19 AM

Can you give an answer why my payroll is not loading?

You can also see my update here: https://quickbooks.intuit.com/learn-support/en-au/payroll-and-stp/payroll-not-loading/01/1499374

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