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accountant-quick
Level 1
posted
‎October 22, 2024 05:21 AM
last updated ‎October 21, 2024 11:21 AM

Can you give an answer why my payroll is not loading?

when I click the payrun option there is always a white screen rather the original page.
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Best answer October 22, 2024
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IntuitSheila
Level 8
‎October 22, 2024 10:12 AM

Can you give an answer why my payroll is not loading?

Hi accountant-quick,

 

Let me share some information about the behavior you're getting in your QuickBooks Online Payroll.

 

This has been reported as an ongoing issue with the investigation number INV-113514. Our Product Engineers are working with our payroll partner to get it fixed as soon as possible.

 

While we don't have an exact turn around time for a fix, I highly suggest contacting our Customer Care Team so they can add your company details to the list of affected users. Once you're added, we can immediately notify you once the issue has been fixed.

 

To contact support:

 

  1. Click on the Help (?) icon in QBO.
  2. Click on Assistant or Search.
  3. Select a knowledge base or click on Contact Us.
  4. Click on Continue and choose Start a chat or Call Us.

Thanks for your patience while we look in to this. Let me know in the comment if you have any follow up questions.

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2 Comments 2
IntuitSheila
Level 8
‎October 22, 2024 10:12 AM

Can you give an answer why my payroll is not loading?

Hi accountant-quick,

 

Let me share some information about the behavior you're getting in your QuickBooks Online Payroll.

 

This has been reported as an ongoing issue with the investigation number INV-113514. Our Product Engineers are working with our payroll partner to get it fixed as soon as possible.

 

While we don't have an exact turn around time for a fix, I highly suggest contacting our Customer Care Team so they can add your company details to the list of affected users. Once you're added, we can immediately notify you once the issue has been fixed.

 

To contact support:

 

  1. Click on the Help (?) icon in QBO.
  2. Click on Assistant or Search.
  3. Select a knowledge base or click on Contact Us.
  4. Click on Continue and choose Start a chat or Call Us.

Thanks for your patience while we look in to this. Let me know in the comment if you have any follow up questions.

Reply
Katie B
Moderator
Moderator
‎October 22, 2024 11:19 AM

Can you give an answer why my payroll is not loading?

You can also see my update here: https://quickbooks.intuit.com/learn-support/en-au/payroll-and-stp/payroll-not-loading/01/1499374

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