I have received this message "We encountered an error while processing the request. Error: CMN.ATO.AS.EM054 - Enter a Branch for the ABN or TFN you have provided" when trying to connect to the ATO. I do not know where to enter the Branch for the ABN.
This message usually appears where a business has multiple employing entities set up and the identical ABN is used for two or more of these entities. The ATO deems this as a duplicate lodgement and will hence cause the lodgement to fail.
Here is a more detailed article about this error and how it can be rectified.
Thanks Joey but the business is does not have multiple employing entities it only has one, so your explanation cannot be the reason. I have setup STP okay and is working. I think the branch number relates to the Business Activity Statement. The normal BAS has a number 001, we also lodge CAS (Consolidated Activity Statement) which as a number 002. With other entities using Xero I had to add the 002 as the Branch number but I cannot find where you can do this in QB. There is nothing in settings. Please see attached screen shots., Thanks Andrea
I have done further research and I could not find this particular error on ATO's table of general errors. Kindly contact our payroll experts via firstname.lastname@example.org so this will be looked into in a timely manner.
Please add the following details to your email:
• Business name and ABN & CID
• Affected employee/s (if any)
• Affected pay run/s (if any)
• The username they use to access payroll (please do not send your password)
• A screenshot of the issue or error page you are seeing, if appropriate
• Any additional details that may assist in helping our investigations
Thank you for providing me with more information on this issue. I did a research on this and I found that more than 1 ICA( integrated client accounts) with ATO, is considered as "Branches" . We do not currently support this setup. Customers with branches under their ABN will not be able to use eLodgement yet.
Please let me know if you have further questions.
We currently do not support electronic lodgement for ABNs with branches, however we do appreciate you sharing your feedback with us and we'll ensure our Product Team is aware that there is a demand for this functionality.
This effects me too, I have just spent hours on the phone with the ATO trying to work out how to fix this.
This is unacceptable, the ATO are closing out the AusKey on 27th this month, what are we supposed to do then?
Hi there, Stephen69.
I understand how electronic lodgement for ABNs with branches would be helpful for both you and your organization.
Since this isn't currently an option, rest assured, I'll take note and submit this feature request. And, send it to the Product Development Team. They're constantly looking for great ideas from users, like yours, when deciding how to enhance QuickBooks.
Don't hesitate to post again here in QuickBooks Community. I'm always here to help you.
I Had the same issue where I registered everything and then the connection to the ATO failed with the error.
I rang the tax office and they said oh yes you can put a branch number of 001 in but as to where on your software we do not know. There is a section in the payrol settings to enter a branch number but not for GST settings or in general settings.
I never knew I had a branch number as I dont have branches. Its juts me and my small business with three staff. Surely this means that no Quickbooks online customers can submit their BAS online at the moment.
And I dont think we can do it by paper anymore either with all the changs to AUskey and so forth.
Can you get this fixed ASAP please. You'll probably be costing my staff from getting JOB KEEPER because I cannot submit anything and there are deadlines which I've now missed. They can starve obviously.
What to do? When the connection error suggests I need branch number and I cannot put one in place for the connection to work.
Hello there, @gtpicommerce.
Let me share some clarification about your tax concern in QuickBooks Online.
Currently, adding a branch number when lodging BAS is currently unavailable within our system. I suggest reaching out to your tax agency and verify the available options about sending the document.
I appreciate your input on this feature. We always improve the features in QuickBooks Online, and this preference might be added in the future.
In the meantime, you can check out these articles in case you need some ideas about the feature, as well as some guide about using the product:
If you have additional questions or concerns while working in QBO, leave a comment below. I’ll be here to help.