Switch to QuickBooks and 70% off for 3 Months
United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
kgava
Level 1
posted
‎January 08, 2021 06:47 AM
last updated ‎January 07, 2021 11:47 AM

Help!!!! There is a connection problem. I don't want to come back later, I need to do wages now!!!!

 
Reply
1 Comment 1
MirriamM
Moderator
Moderator
‎January 08, 2021 08:36 AM

Help!!!! There is a connection problem. I don't want to come back later, I need to do wages now!!!!

Thanks for reaching out to us, kgava. I'm here to lend a hand.

 

Let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

 

Check out these keyboard shortcuts:

  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox) 

Once done, access QuickBooks account again and check to see if it works. If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.

 

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

 

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!

Reply