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rosam
Level 1
posted
‎January 22, 2022 06:21 AM
last updated ‎January 21, 2022 11:21 AM

How can I modify the leave accrued hours using the pencil icon? I push the button “’save”, it goes back to wrong hours.

I have opened a pay run. I need to modify the leave accrued in this pay run. I used the pencil icon in the annual leave accrued, but I cannot modify the hours. I entered the hours, but when I push the button “’save”, it goes back to wrong hours.
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1 Comment 1
IntuitAika
Intuit
Intuit
‎January 24, 2022 08:29 AM

How can I modify the leave accrued hours using the pencil icon? I push the button “’save”, it goes back to wrong hours.

Hi rosam,

 

Let me guide you on how to save a modified leave accrued on a pay run. 

 

QuickBooks Online uses browser's cache and cookies to run faster. To isolate on what might be causing this issue, let's do some troubleshooting on your browser. Let's access your QuickBooks Online account using private browser to see if we get the same result.

 

A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.

 

Here are keyboard shortcuts you can use depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to save the correct leave accrual on a pay run, kindly go back to your default browser and clear your browser’s cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.

 

You can also check this article on how to clear your browser's cache or on how to clear Intuit-specific cookies from your browser. 

 

Let me know if you need any help. Have a great day! 

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