Welcome to Community.
Let's make sure that Public Holiday calendar is turned and set for the current financial year. Let me guide you through the steps.
Once Public Holidays have been set up in the system, you can them in the following ways:
Here's an article for more information about Public Holiday Calendar: Annual Leave Payroll with QBO And KeyPay.
Once done you can set up a pay run in QuickBooks.
Feel free to let me know if you have any other concerns. I'll be right here to help.
Point 4. on your work through: There is no drop down to select state.
5. There is no cog wheel???
Apologies as these instructions may be out-dated. When you go into Payroll Settings and to Public Holidays there should be default data based on the state listed in the payroll Details.
If you do not see the applicable Public Holiday, select the Date and Add a new one.
For full details on how to process pay runs with Public Holidays please see here.