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Level 2

How to notify ato jobkeeper tier using quickbooks

 
15 Comments
QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

Hi there, @kayk_lee.

 

Notifying Jobkeeper using QuickBooks Online is just a few clicks. And I'm happy to walk you through the steps. 

 

Here's how: 

  1. Go to the Employees tab from the heft hand. 
  2. Choose the Reports menu.
  3. Select JobKeeper Employee Nominations Report located under ATO Reporting. 
  4. Tick the checkbox next to the employee/s Name you wish to send nomination notices to. 
  5. Under Actions, choose the Send Notifications button.  
  6. Hit OK. 

 

After that, the job keeper will then receive an email that contains a link to direct them to the nomination notice. Please note that each employee has a unique nomination link, so you should not be shared amongst multiple employees. 

 

Once you send the nomination, the Status will change to Published and will include the date the notification was sent.

 

For more details bout the process, check out this article: Set up and manage JobKeeper payments

 

I've attached articles about how to correct JobKeeper errors made either in the pay run or the pay category setting configuration.

 

 

If you have other questions, you can leave below by clicking the Reply button. I'm always here ready to help. 

 

Level 1

How to notify ato jobkeeper tier using quickbooks

I selected the tiers for my employees on Jobkeeper for the first pay run where it was required. 2 employess on each tier were reported through STP. I have just logged into the ATO portal to make my monthly claim and it says we have no eligible employees. How is this so? How do we correct this?

QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

Hi DAYLESFORD MEL, 

 

Thank you so much for reaching out. This appears to be a common issue at the moment. We've raised this with our Payroll Team to ensure that everything being lodged via QuickBooks is leaving correctly and arriving at the ATO with no issues. 

 

Can you please contact the Support Team with your company ID so one of our experts can keep you informed about the next steps? 

 

Thanks, 

Rebecca 

Level 2

How to notify ato jobkeeper tier using quickbooks

I have the same issues. 

QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

If that is the case it would best if you could please contact the Support Team so we can do a SmartLook session with you and organise a solution with you during the contact. 

 

Thanks, 

 

-Steven

Level 2

How to notify ato jobkeeper tier using quickbooks

i have done that and lodged with ato but ato site has no employee tiers on. 

QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

Thanks kayk_lee, 

 

We've flagged this with our Payroll team as we are seeing this issue affecting a number of customers. 

 

We will let you know as soon as we have some more information for you. 

 

Thanks, 

Rebecca 

Level 2

How to notify ato jobkeeper tier using quickbooks

Same issue here

QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

Hi Dillenger, 

 

We are aware of a current issue reporting JobKeeper 2.0 to the ATO through the payroll system. As we are collecting companies details to attach to our escalation I kindly as you reach out to our support team by clicking here. Hope to hear from you soon so we can add your details for a resolution. 

 

Thanks,

 

-Steven

Level 1

How to notify ato jobkeeper tier using quickbooks

Same issue here as well still no Tiers, I sent an updated pay event which was listed as successful on Sunday and still says no tiers on ATO site?

QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

Hi RG2006, 

 

We hope to have this resolved soon and you will be contacted through you case opened with us once the product team notifies my colleague attached. In the mean time you can also use our QuickBooks status website, to check for updates also by clicking here.

 

Thanks,

 

Steven

Level 1

How to notify ato jobkeeper tier using quickbooks

Hi, has Intuit Quickbooks fixed the issue with reporting Jobkeeper Tier?  Thanks

QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

Hi Anton, 

 

 

The ATO have identified the issue preventing users from being able to complete JobKeeper reporting with the applicable Tier 1 and Tier 2 codes, and will be applying the suitable fix over the coming days. If you have lodged with codes "JOBKEEPER-TIER1" or "JOBKEEPER-TIER2" to fulfil your JobKeeper 2.0 reporting obligations and successfully submitted the pay event from that pay run, you have followed the correct process.

 

The applicable data has been received by the ATO but has not been recognised within its system. This has resulted in the information not being displayed on the relevant Monthly Business Declaration with the ATO. The applicable JobKeeper Tier data will be available for you to use in your Monthly Business Declaration with the ATO by Wednesday 11 November.

 

Thanks, 

 

-Steven

Level 1

How to notify ato jobkeeper tier using quickbooks

i have same issues. Just found out ATO didnt pay us due to this

QuickBooks Team

How to notify ato jobkeeper tier using quickbooks

Hi rajneetadevi, 

 

Whilst the overall issue with lodging JobKeeper to the ATO has been resolved, it would be best to reach out to our friendly support staff by clicking here so we can have a look at the payroll data to troubleshoot any reporting issues. 

 

Thanks,

 

-Steven