Hi there, @kayk_lee.
Notifying Jobkeeper using QuickBooks Online is just a few clicks. And I'm happy to walk you through the steps.
After that, the job keeper will then receive an email that contains a link to direct them to the nomination notice. Please note that each employee has a unique nomination link, so you should not be shared amongst multiple employees.
Once you send the nomination, the Status will change to Published and will include the date the notification was sent.
For more details bout the process, check out this article: Set up and manage JobKeeper payments.
I've attached articles about how to correct JobKeeper errors made either in the pay run or the pay category setting configuration.
If you have other questions, you can leave below by clicking the Reply button. I'm always here ready to help.
I selected the tiers for my employees on Jobkeeper for the first pay run where it was required. 2 employess on each tier were reported through STP. I have just logged into the ATO portal to make my monthly claim and it says we have no eligible employees. How is this so? How do we correct this?
Hi DAYLESFORD MEL,
Thank you so much for reaching out. This appears to be a common issue at the moment. We've raised this with our Payroll Team to ensure that everything being lodged via QuickBooks is leaving correctly and arriving at the ATO with no issues.
Can you please contact the Support Team with your company ID so one of our experts can keep you informed about the next steps?
We've flagged this with our Payroll team as we are seeing this issue affecting a number of customers.
We will let you know as soon as we have some more information for you.
We are aware of a current issue reporting JobKeeper 2.0 to the ATO through the payroll system. As we are collecting companies details to attach to our escalation I kindly as you reach out to our support team by clicking here. Hope to hear from you soon so we can add your details for a resolution.
We hope to have this resolved soon and you will be contacted through you case opened with us once the product team notifies my colleague attached. In the mean time you can also use our QuickBooks status website, to check for updates also by clicking here.
The ATO have identified the issue preventing users from being able to complete JobKeeper reporting with the applicable Tier 1 and Tier 2 codes, and will be applying the suitable fix over the coming days. If you have lodged with codes "JOBKEEPER-TIER1" or "JOBKEEPER-TIER2" to fulfil your JobKeeper 2.0 reporting obligations and successfully submitted the pay event from that pay run, you have followed the correct process.
The applicable data has been received by the ATO but has not been recognised within its system. This has resulted in the information not being displayed on the relevant Monthly Business Declaration with the ATO. The applicable JobKeeper Tier data will be available for you to use in your Monthly Business Declaration with the ATO by Wednesday 11 November.
Whilst the overall issue with lodging JobKeeper to the ATO has been resolved, it would be best to reach out to our friendly support staff by clicking here so we can have a look at the payroll data to troubleshoot any reporting issues.