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CC1987
Level 1
posted
‎November 23, 2020 03:02 PM
last updated ‎November 22, 2020 8:02 PM

INVOICES/ Support - non existent

are you guys facing the same issue in Australia? No support for Tsheets , no one is answering phone calls, no one on chats, the email support is also not monitored. IT IS GETTING EXTREMELY FRUSTRATING!!!!

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5 Comments 5
Deadly
Level 1
‎March 13, 2021 08:16 PM

INVOICES/ Support - non existent

Tsheets now QB time and still data doesn’t sync

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Intuit Zac
Content Creator
‎March 15, 2021 09:59 AM

INVOICES/ Support - non existent

Hi there,

 

Thank you for reaching out.

 

I would suggest contacting our support team so we can assist you with this. Please find their contact detail in the link below:

 

https://help.quickbooks.intuit.com/en_AU/contact

 

Thank you and please let us know if you require any additional assistance.

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accounts2477
Level 1
‎May 27, 2021 09:12 AM

INVOICES/ Support - non existent

I have to agree!!  Live online chat doesn't work - you keep getting an automated response that goes around in circles.  if you call the 1800 number listed on the app you're told by a robot that it's a 25 minute wait but that you can leave your number and they'll call you back.  Then their system then doesn't recognise the number you enter, so that's not an option.  I finally called the number that I found on this thread and after explaining the problems the call was disconnected!  Even finding where to get help is an exercise in perseverance.  Trying to get help from Quickbooks is like being stuck in a nightmare where you are trapped in an endless loop.  We'll definitely be looking for an alternative timesheet provider.

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Kristian_S
QuickBooks Team
QuickBooks Team
‎May 27, 2021 12:46 PM

INVOICES/ Support - non existent

Hi accounts2477,

 

Thank you for sharing your experience in the community.

 

I wanted to share with you and everyone else following this thread that support for QuickBooks Time (formerly known as Tsheets) in Australia is primary done through Live Chat.

 

Here are our Live Chat operating hours where you can connect with a support agent to help you out with your enquiries:

8:00AM-10:00PM (AEDT) Mon-Fri and

8:00AM-8:00PM (AEDT) Sat-Sun

 

You can start a live chat either when you're logged in by going to HELP > Contact Us, or through the support page that Zac has previously posted in this thread.

 

Please reach out to us if you need support, we would love to assist.

 

Kristian. 

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accounts2477
Level 1
‎May 27, 2021 01:13 PM

INVOICES/ Support - non existent

These are the types of exchanges that occur when I try to use the Live Chat feature on QB Time:
 
QB Time Assistant
 at 8:43, May 27:
I'm Sorry, I am not able to understand. Please select an option.
 
You
 at 8:44, May 27:
What option?Read
 
QB Time Assistant
 at 8:44, May 27:
I'm Sorry, I am not able to understand. Please select an option.
 
You
 at 8:45, May 27:
There are no options Read
 
QB Time Assistant
 at 8:45, May 27:
I'm Sorry, I am not able to understand. Please select an option.
 
You
 at 8:51, May 27:
Hello???Read
 
QB Time Assistant
 at 8:51, May 27:
How can we help you today?
 
This then becomes the definition of insanity where the same thing happens over and over again with the end result being that I still have not been able to get any help with the problems we are experiencing.  
As for the help page, as I said before, I was able to start talking to someone, but after explaining the issues we were having, the call was disconnected and I was too annoyed and frustrated to try calling back again.
 
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