We haven't received any similar reports after reviewing our system, SarahG4.
To better assist you, please let us know if the unknown command error occurs when running payroll or entering data and if specific actions trigger it. Sharing the payroll function and a screenshot of the error would be helpful.
In the meantime, when QuickBooks isn't behaving as expected, I recommend using a private or incognito window to rule out errors or glitches.
You can use the following keyboard shortcuts depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
After that, switch back to your regular browser and clear its cache to refresh the website's preferences. I recommend using the system's supported browser for the best and most secure experience.
Please let us know the additional details at your earliest convenience, and we'll be more than happy to assist you. We are here to ensure you can get back to managing your invoices without further interruptions.
