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Julee1
Level 2
posted
‎November 02, 2020 10:01 PM
last updated ‎November 02, 2020 3:01 AM

JobKeeper reporting

Hello. We have been eligible for JobKeeper from the start and continue to be for JobKeeper 2.0. When I paid my employees one of the payruns in October (19 October, so some weeks ago), I added in the Job Keeper tier eligibilty to each eligible employee as directed. All payruns thus far have been lodged with the ATO including the one with the tier information. When i go to my business portal on the ATO website, my JobKeeper section tells me that I have not submitted this information. How do I fix this?

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3 Comments 3
Rebecca_A Product Champion
QuickBooks Team
QuickBooks Team
‎November 03, 2020 10:05 AM

JobKeeper reporting

Hi Julee1, 

 

Thank you so much for reaching out. This issue is something we are aware of and are looking into.

 

Can you please double check that everything has been entered correctly as per these instructions. 

 

If yes, please contact the Support Team with your Company ID. One of our experts will add your case to our investigation and keep you informed about any updates. 

 

Thanks, 

Rebecca 

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Sledge
Level 1
‎November 09, 2020 12:35 PM

JobKeeper reporting

i am having the same problem

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Rebecca_A Product Champion
QuickBooks Team
QuickBooks Team
‎November 09, 2020 01:15 PM

JobKeeper reporting

Hi Sledge, 

 

Thanks for reaching out. We've been given an update from the ATO stating a update was rolled out that should have resolved this issue. 

 

At this stage they've advised the Tiers may not appear until Wed 11th November, however, if this does not happen please contact the Support Team to investigate further. 

 

Thanks, 

Rebecca 

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