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Level 2

Manage users in payroll / keypay

I currently have full access to QB Online and use my work email address to log on.

We also use Keypay for our timesheet management.

All managers have a log on to QB to be able to approve timesheets for their staff and have restricted access.

At the moment I have to use a personal email address to be able to receive timesheet notifications for my team and approve timesheets.

Why can't I merge this function into my work email address rather than having these notifications going to a personal address?

There are other staff in a similar situation that have full access to QB, but are using a personal email for timesheet approvals.


1 Comment 1
Level 8

Manage users in payroll / keypay

Hi shereey,


You'll have to check the email address entered in the Employee portal settings is correct. Here's how to check:

  1. Click on the Employees tab.
  2. Click on Payroll Settings.
  3. Click on Employee Portal Settings.
  4. Click on Access tab, and then check your Email.

We'd recommend checking the email listed under Payroll Settings, and then Manage Users section too. 


Furthermore to check payroll notifications, please check the set up using the steps below:

  1. Click on Employees tab.
  2. Click on Manage Employees button.
  3. Click on Notifications.
  4. Select the boxes of what you wanted to be notified of.

The Notifications section is a per user access, so each user needs to check what is selected using their own log in. You may want to check this article on How to manage users in QuickBooks Payroll powered by KeyPay


If the issue persist we'd recommend contacting our Customer Care Team to further check your payroll account settings. 


Feel free to drop a comment below if you need more help with QuickBooks. Have a nice day!