Thank you for dropping by here in the Community. I understand the importance of running payroll. I will make sure that you can Pay run smoothly.
It may be possible that the browser's stored cache is causing the issue with the syncing. Unusual behaviors can happen in QuickBooks, such as customer data not showing correctly on estimates and invoices. I suggest logging in to your account using a private browser or incognito. It doesn't use cache and will be a great way to isolate browser-related issues.
Here are the browser short keys:
From there, perform the same steps and review the information reflected in the transaction. If it works, please clear your browser's cache to refresh the connection and ensure it functions efficiently.
If the issue persists, let's use another supported web engine to determine if the problem is program or browser-related.
In addition, I've added this article that'll help you on how to delete a pay run.
Stay in touch with me if you have other questions about pay run. I'm always here ready to help. Have a great day!
Hi, I tried all of that already and tried again today with no luck.
I have used the up to date and current Microsoft edge in standard and in private and also clear the cache, then I tried Google Chrome in both standard and incognito, still no luck.
I cannot delete the pay run (to try to make a new one) as the run is not complete as soon as you click on it in "Pay runs" It just try's to run again and freezes.
It seems Quickbooks has a bug and will not allow the pay runs to go any further.
Please see the screenshot, this is where it freezes, only choice is to go back and nothing changes.
Please advise urgently as I need to pay my employees.
Welcome to the Community, jonathan61!
Appreciate you performing some basic troubleshooting steps to help isolate your situation when trying to delete a pay run. Have you tried to reboot your computer or use a different device computer/laptop too? If not, we'd recommend doing that option to isolate the unexpected behavior encountered.
Also, we'd recommend checking if your browser is updated with the latest version. QuickBooks Online and QuickBooks Online Payroll supports the following browser:
Furthermore, we'd recommend checking the third party cookies on your browser. Here's how:
You can also check the list of the system and browser requirements here: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.
You can reply to this post if you need more help with QuickBooks Online. I'm here to help you.