Hi @trchbl2002,
Thank you for posting here in the Community. I can help you show the changes from your customer profile into the transactions in QuickBooks Online.
It may be possible that the browser's stored cache is causing the issue with the syncing. Unusual behaviors can happen in QuickBooks, such as customer data not showing correctly on estimates and invoices.
I'd suggest you start by logging in to your account using a private browser or incognito. It doesn't use cache and will be a great way to isolate browser-related issues.
For Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + P shortcut on your keyboard. While for Safari, hit Command + Shift + N and press CTRL + Shift + N if you're using Google Chrome.
From there, perform the same steps and review the information reflected in the transaction. If it works, please clear your browser's cache to refresh the connection and ensure it functions efficiently.
If the issue persists, let's use another supported web engine to determine if the problem is program or browser-related.
In case the issue continues, please let me know by adding a comment below. You can add more details about the specific customer information that's not reflected on estimates and invoices.
I've also attached an article you can use to personalize the appearance of your estimates and invoices, as well as the email message section: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Fill me in if you have more questions about the customer information or entering transactions. I'm always here to help. Have a great one.
