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Attempting to configure payroll with quickbooks online sys, clicked Employees (left menu) filled in Business details section, clicked <next> button and nothing happens.

 
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Best answer June 12, 2020

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Content Creator

Attempting to configure payroll with quickbooks online sys, clicked Employees (left menu) filled in Business details section, clicked <next> button and nothing happens.

Hi martyn-compton,

 

It may be a good idea to clear your browser's cache as it can get full of outdated information over time and interfere with use, causing issues like slow loading and actions not responding. We suggest using Google Chrome for the best QuickBooks Online experience, and you can clear your cache by:

 

  1. In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
  2. Select the option 'clear cached images' and make sure the other two options are unticked.
  3. Select the time range All Time, then Clear Browsing Data.
  4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

 

It's also worth checking that all the fields have been filled out and that you correct any field that has a red box around it to indicate an error. If you hover over the box, it will pop up a small message to advise what needs to be corrected. Finally, ensure you are using the dropdown menus to select the business address as you enter it rather than manually typing the whole field. The address locator is powered by Google Maps - if it's having trouble locating the address, try entering another address in order to continue with setup. You will be able to go back to the Business Details and edit this afterwards.

 

-Kass

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Highlighted
Content Creator

Attempting to configure payroll with quickbooks online sys, clicked Employees (left menu) filled in Business details section, clicked <next> button and nothing happens.

Hi martyn-compton,

 

It may be a good idea to clear your browser's cache as it can get full of outdated information over time and interfere with use, causing issues like slow loading and actions not responding. We suggest using Google Chrome for the best QuickBooks Online experience, and you can clear your cache by:

 

  1. In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
  2. Select the option 'clear cached images' and make sure the other two options are unticked.
  3. Select the time range All Time, then Clear Browsing Data.
  4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

 

It's also worth checking that all the fields have been filled out and that you correct any field that has a red box around it to indicate an error. If you hover over the box, it will pop up a small message to advise what needs to be corrected. Finally, ensure you are using the dropdown menus to select the business address as you enter it rather than manually typing the whole field. The address locator is powered by Google Maps - if it's having trouble locating the address, try entering another address in order to continue with setup. You will be able to go back to the Business Details and edit this afterwards.

 

-Kass

View solution in original post

Highlighted
Level 1

Attempting to configure payroll with quickbooks online sys, clicked Employees (left menu) filled in Business details section, clicked <next> button and nothing happens.

Thankyou Kass, once I switched to Chrome it worked fine.

Martyn