Welcome to the Online Community, @Liz01.
To identify why the bank won't pick the Beam Super Payment, I have to check the connection between the two programs. Since the Community is a public forum, I'm unable to review the connection without asking for sensitive information.
Reaching out to our QBO Customer Care Team ensures that you'll be able to send payroll using Beam Super Payment. Let’s log in to your company to view the support details:
- Click the Help icon at the top to open the Search window.
- From there, scroll down to choose the Contact us button.
- Input the issue /topic in the field box and then tap the Let’s talk option.
- This will lead you to the contact information window.
- Pick how you want to reach out to our support team: Chat or Get a callback.
I’m also adding an article with links to topics on how to manage your business. It also provides an overview of the latest product news and improvements: QuickBooks Resource Centre.
I want to be your main point of contact, so please let me know if you have any other concerns or questions. I’m always ready to assist further. Have a good one.
