How can I check which payslips have not been sent when it says, "Payslips partially published"? There are none listed when I check the Mail Log and some are sent by SMS.

Hi Andii24,

Thanks for posting in the Community!

Currently, we can only see in the Mail Log if a pay slip was successfully sent or not. If an employee did not received their pay slips, you can resend them one using the steps below.

1. Click on the Employees tab.
2. Click on the Pay Runs tab.
3. Select Pay Period you wish to send notification.
4. Select Publish Pay Slips.
5. You will see a pop- up with options to send pay slip notification, select send notifications to employees. 
6. Select Send.

When the pay slips are sent successfully to the employees, they will be listed in each employee details. You can use below to see the pay slips:

1. Go to the Employees tab.
2. Click the employee's name.
3. Click on Pay Slips.
4. Hover over the date to email or download the pay slip.

You can also check this article to learn more about employee payslips: Sending and printing pay slips.

Please let me know if you have any additional questions. I'm always willing to assist.

Hi Sheila,

Thank you for the response but I still don't know how to check which ones weren't published when it says, "partially published". Is there a way to check if the payslips have been sent by SMS?

Thanks for getting back to us, Andii24.

We only have the Mail Log to check if pay slips are sent to employees or not. I would recommend checking if the employee has an email address listed in their Employee details.

1. Click on the Employees tab.
2. Click on the employee name.
3. Click on Pay Run Defaults if employee notification is set to Email or SMS.
4. Check also employee details is there is an email address sent.

Check also for the other employees to verify the set up. Also, as long as the pay run is published, you can send the pay slips to the employees. You can also check this link here to learn more about.

Please let me know if you have any additional questions. I'm always willing to assist.

Hey, I'm facing the same issue, have you managed to sort it out?

Hi Aimen,

Thanks for joining the thread. A bounced/dropped email may be the reason why pay slips are showing as partially published. We can check the Mail Log by going to the Payroll tab> select Payroll Settings to see and adjust any employee email address. This can also occur if the pay run includes an employee that has the Pay Slip Notification set to None or Manual. This setting can be found by going to the employee's profile and select Pay Run Defaults. Furthermore, we can also run an Employee Details report filtered to Pay slip notification in Display columns.

Feel free to drop a comment below if you have any other questions. Have a nice day!