How can I get the payroll journals to be recorded in the ledger? When i finalized the payrun QBO stated the journals did not complete. Thanks

last month we moved from QB desktop pro to QB online . We used to run QB desktop payroll and now we run QB online Advanced payroll .  Since the payroll export from desk top to online just doesn't work we can to manually input all our employees online. After our first payrun I attempted 'export to Quickbooks' but the error message tells me 'some accounts are invalid' .  It gives me a list of accounts that were not found in our accounting system , it even suggested they had been deleted .  How do I get the missing accounts into the QB online and associated with the correct journals ?  Phone support keep promising to phone me back but this never happens.

Hi Heather, 

I'm sorry you've been having so much trouble getting an answer on this. In order to ensure your payroll journals are posting correctly you will need to ensure your payroll chart of accounts is set up as per the below: 

• Navigate to Employees 
• Select Payroll Settings and choose Chart of Accounts in the first column
• Expand on Default Accounts and ensure an account is chosen for each category.
• If you don't the accounts you need in the drop down list, select Import Accounts in the top right and select the applicable accounts here

If you still see a message stating that your chosen accounts are deleted you will need to go to your main Chart of Accounts under Accounting. ​​​​​​

• Select the small settings icon on the right and tick Include Inactive. 
• If any of your required accounts were made inactive in the conversion process you can reactivate them here. 

For more information on setting up your payroll chart of accounts please see here

-Rebecca