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heather14
Level 2
posted
‎September 30, 2024 04:13 PM
last updated ‎September 29, 2024 11:13 PM

How do I pay superannuation for a terminated employee?

I have terminated an employee and still have to pay his superannuation,  QB is not allowing me to do so even after reinstating the employee.  How do I do this using a clearg house?
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2 Comments 2
IntuitSheila
Level 8
‎September 30, 2024 04:40 PM

How do I pay superannuation for a terminated employee?

Hi Heather,

 

There is an ongoing Product Investigation reported about unable to process super payments in QuickBooks Online Payroll. It's INV-112252: Unable to process super payments Error "The organization name in the fund details must be provided." I recommend contacting our Customer Care Team. That way, your account will be added to the affected companies and you'll get email notification once a fix has been deployed.

 

To contact support:

 

  1. Click on the Help (?) icon in QBO.
  2. Click on Search and select Contact Us.
  3. Enter a short description of your issue.
  4. Click on Continue.
  5. Choose Start a chat or Call Us.

 

Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.

Call us. M-F, 8:30 AM to 6:30 PM, AET.

 

We appreciate your patience and understanding as we work towards finding a solution. Feel free to reach out to me anytime you require assistance.

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heather14
Level 2
‎September 30, 2024 04:42 PM

How do I pay superannuation for a terminated employee?

You found my problem and thank you for your help.

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