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Emad_Rizkalla
Level 1

Is payroll down today?

Is payroll down today?
Solved
Best answer October 22, 2024

Best Answers
IntuitSheila
Level 8

Is payroll down today?

Hi Emad,

 

Thanks for posting in the Community.

 

The issue you have encountered when accessing the payroll tab in QBO has been reported as an ongoing issue with the investigation number INV-113514. Our Product Engineers are working with our payroll partner to get it fixed as soon as possible.


While we don't have an exact turn around time for a fix, I highly suggest contacting our Customer Care Team so they can add your company details to the list of affected users. Once you're added, we can immediately notify you once the issue has been fixed.

 

To contact support:

 

  1. Click on the Help (?) icon in QBO
  2. Click on Assistant or Search.
  3. Select a knowledge base or click on Contact Us.
  4. Click on Continue and choose Start a chat or Call Us.

Thanks for your understanding and patience while we look into this. Let me know in the comment section if you have any follow-up questions or concerns. You take care always.

View solution in original post

2 Comments 2
IntuitSheila
Level 8

Is payroll down today?

Hi Emad,

 

Thanks for posting in the Community.

 

The issue you have encountered when accessing the payroll tab in QBO has been reported as an ongoing issue with the investigation number INV-113514. Our Product Engineers are working with our payroll partner to get it fixed as soon as possible.


While we don't have an exact turn around time for a fix, I highly suggest contacting our Customer Care Team so they can add your company details to the list of affected users. Once you're added, we can immediately notify you once the issue has been fixed.

 

To contact support:

 

  1. Click on the Help (?) icon in QBO
  2. Click on Assistant or Search.
  3. Select a knowledge base or click on Contact Us.
  4. Click on Continue and choose Start a chat or Call Us.

Thanks for your understanding and patience while we look into this. Let me know in the comment section if you have any follow-up questions or concerns. You take care always.

Katie B
Moderator