Thanks for posting in the Community, Josh.
Let's check your employees' portal settings and pay run defaults to verify their current setup. Here's how:
1. Click on the Payroll tab.
2. Click on Payroll Settings.
3. Click on Employee Portal Settings.
4. Under Settings locate the Employees can field, and check what is selected. The full list of options are:
- Not access timesheets. Employees will have no access to view timesheets.
- View their own timesheets. Employees can view all their timesheets but cannot edit them.
- Only edit their own timesheets. Employees can only create and edit timesheets created via their employee portal or Swag app. They cannot edit timesheets created via the kiosk, Clock Me In or the clock in/out functionality within the Swag app.
- Only edit timesheets created via the kiosk. Employees can view all their timesheets however can only edit timesheets generated from the Kiosk or Clock Me In. They will not be able to create timesheets via the employee portal or Swag. They can however still use the clock in/out functionality in Swag if this setting has been selected (explained further below).
- Only edit Swag clock in/out timesheets. Employees can only create and edit timesheets generated from clocking in and out of Swag. Employees will not be able to create timesheets via the employee portal or add timesheets via other means in Swag.
- Only edit timesheets created via the kiosk or Swag clock in/out. Employees can only create and edit timesheets generated from clocking in and out of Swag, the kiosk and/or Clock Me In. Employees will not be able to create timesheets via the employee portal or add timesheets via other means in Swag.
- Create and edit all timesheets. Employees will be able to create and edit all their timesheets, whether generated from the employee portal, Swag, kiosk and/or Clock Me In.
Once you have set this up. Let's also check each employee's Pay Run Defaults and make sure they're set to Use timesheets to submit all time worked.
1. Click on the Payroll tab.
2. Under the employee list, select and open each employee detail affected.
3. Click on Pay Run Defaults.
4. Locate Timesheets field, and Use timesheets to submit all time worked.
Then, have the employee uninstall and re-install the Swag app to verify if the issue persist or not.
Post again in the Community if you have other payroll questions.
