Bounced pay slip emails typically occur when an email provider doesn't recognize QuickBooks' default email address, Lindsey.
To resolve this issue, we can adjust the Pay Slip Notification settings to refresh the system. Follow these steps:
- Go to the Employees section and select the name of the employee.
- Click on Pay Run Defaults from the left-hand menu and scroll down to Pay Slip Notifications.
- Set the notification option to None and click Save.
- Change the Pay Slip Notifications option back to Email and save again.
After updating the settings, you can resend the pay slip via email. To further prevent email issues, you can add the default email address (noreply@yourpayroll.com.au) as the "From" address in Payroll Settings:
- Click the Settings icon (gear symbol) in the upper-right corner and select Payroll Settings.
- Navigate to the Payslips section and enter the default email address in the From field.
- Save your changes.
Additionally, employees should mark the default email address as a safe sender with their email provider to avoid deliverability issues.
Another option is to use QuickBooks Workforce, where employees can access their payslips through a secure online portal. They’ll need to accept the invitation to create an account. Then, they can view and download any payslip previously provided through the Payroll system.
Feel free to reach out if you have any further questions or need additional assistance. We're happy to help.
