I have commenced a payrun and I can see one of the employees has a note attached to her which has information in it that is totally irrelevant to her. I delete it and then save but the note reappears. I looked at last payrun and she didnt have a note attached. Can someone tell me how I can get rid of it.
Deleting the note from the pay run should remove it altogether, whether it was added to an earnings line or to the employees 'Notes for this Pay Run' section. However, if the note has been entered with an ongoing Pay Run Inclusion (such as a Super Adjustment, Deduction or so on), you would need to remove the note from this inclusion in their employee settings. Otherwise, the note may continue to populate:
The other possibility is a visual issue with the browser where it displays old information, you can rectify this by clearing the cache. We recommend using Google Chrome for the best QuickBooks Online experience, and you can do so by:
If these steps do not resolve the issue, please feel free to reply with further information such as where specifically the line shows (on an earnings line, a Pay Slip message or so on) to see what further troubleshooting we can offer.
Are we referring to the 'Notes for this Pay Run' section, regarding the super guarantee payments? This could also be entered on the employee's details under their Payslips section - if entered here, it will continue to show up as a recurring note. You can check this by:
If this still does not resolve the issue, I would suggest reaching out to our Support Team directly so they can get eyes on your account and settings and provide further detailed troubleshooting. You can also access them in your QuickBooks Online by: