Superannuation - RESC payments?

Hi hartleycustom,

Created batch status means it is not yet submitted to Beam. If you are using and set up Beam to process your super payments the amount should be included when processing super payments. To check your superannuation settings:

1. Click on the Payroll tab.
2. Click on Payroll Settings.
3. Click on Superannuation.
4. Verify if Beam is used and turned on.

Once done, go back to the super payments page and see if you can submit the Created super batch.

1. Click on Payroll tab.
2. Click on Reports.
3. Click on Super Payments.
4. Select the Batch ID of the payment shown Created.
5. Check if you have the option to process with Beam.

Check this link to learn more about super payments: Create, view, and run reports on Super Payments using Beam in QuickBooks Online.

Drop by again in the Community if you have other payroll concerns. 

Thanks for your reply. When I follow these steps, and click on the batch ID it brings up the super line items and amounts and i have the following options: Mark as Paid, Download, Delete. 

Does this mean I cannot use Beam for the transfer? How do I make the payment? Thanks

Hi,

Let's check the payment method and details you've set up in your superannuation account. There are three ways you can pay super contributions with Beam: Direct Debit, EFT or BPAY. The payment method you set up will be available to select when you submit the super payment batch.

To check the super payment set up:

1. Click on the Payroll tab.
2. Click on Payroll Settings.
3. Click on Superannuation.
4. If you've set up and enable Beam, click on Edit details in Beam.

If you've verified your account is fully set up and registered with Beam. And still unable to successfully process the super payments. I recommend contacting our Customer Care Team. That way, they can check your account in a secure form.

To contact support:

1. Click on the Help (?) icon.
2. Click on Contact Us.
3. Enter a short summary of your concern.
4. Choose from Chat or Phone support.
5. Phone and Chat: Mon-Fri (8:30am-6:30pm) AET (Australian Eastern time)

Post again in the Community if you have further concerns about QuickBooks Online.