Why I am unable to add an employee?

Hi, Im trying to add a new employee and I'm unable to get past the personal details page, I have tried entering in all the details manually but still with no luck.

Please help

thanks

Glen

Hi glenblittle,

Thanks for reaching out in the Community! A common reason that the personal details may not be accepted is if the employee's address isn't able to be located (this uses the Google Maps feature which may or may not recognise the address). Try entering in another address such as your own to see if you will be able to continue. You can change this once the employee has been created and added to your books by simply selecting their name and updating their information. 

To eliminate an issue with your browser, you can also try clearing the cache to be sure there is no old or invalid data that is restricting you from what you need to do. We'd suggest using Chrome for the best experience with QuickBooks Online, and you can do so by:

1. In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
2. Select the option 'clear cached images' and make sure the other two options are unticked.
3. Select the time range All Time, then Clear Browsing Data.
4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

I hope the options provided resolve the issue, however if you are still experiencing difficulties please feel free to reach out to our Support Team directly on 1800 046 038. They will be more than happy to record this particular use case and get eyes on the situation to assist you further. 

-Kass

I need to add two new hires

I need to add two new hires. why is T Sheet not excepting it and we are told T sheet aborted the transaction

Hi sudhir1, 

Thanks for reaching out. Are you able to provide a little more information on the issue you are having, e.g. have you added the new hires into the Employee section but cannot see them in Tsheets to create timesheets or are you trying to add new hires into Tsheets directly? 

Thanks, 

Rebecca  

I am trying to setup payroll and enter name of employee (which is myself), however keep getting this message: 

ReferenceError: Can't find variable: isEmpty

Hi genak, 

Thank you for reaching out. Are there any special characters being used at all? 

If no, please try refreshing your browser or using an Incognito window. 

If you continue to have issues please contact the Support Team for further assistance. 

Thanks, 

Rebecca 

It will not let me add employee

It said someone else had that ss#  that is not true

Hi LGKC,

Thanks for posting.

Please verify with your employee that the given ss# is correct. Make sure also that there are no special characters on the data you entered.

For further assistance, we'd highly suggest you contacting our QuickBooks Online Support via Chat or Phone Support Hotline on this link: https://help.quickbooks.intuit.com/en_AU/contact

I don't have an 'add employee' button. Any idea why?

thanks!

Thanks for posting in the Community, AdamD1.

Let me guide you on how to add a new employee in QuickBooks Online Payroll. Here's how to:

1. Log in to QuickBooks Online.
2. Click on the Payroll tab.
3. Click on the drop down arrow next to Start Employee Self Setup.
4. Click on Add Employee.
5. Enter the employee details and complete the set up.

Once done, you'll be able to create pay runs for the added employee. Check this link to learn more about: Set up and process a pay run in QuickBooks Payroll powered by Employment Hero.

Drop by again in the Community if you have other QBO concerns. I'm around to assist you.