Remove a note payrun

Hi alisonmallon,

Deleting the note from the pay run should remove it altogether, whether it was added to an earnings line or to the employees 'Notes for this Pay Run' section. However, if the note has been entered with an ongoing Pay Run Inclusion (such as a Super Adjustment, Deduction or so on), you would need to remove the note from this inclusion in their employee settings. Otherwise, the note may continue to populate:

1. Select the Employees tab and click on the employee's name.
2. Select the Pay Run Inclusions menu on the left.
3. Click on the inclusion to edit, and remove any information from the 'Notes (will show on each pay run for this inclusion)' section, then Save.

The other possibility is a visual issue with the browser where it displays old information, you can rectify this by clearing the cache. We recommend using Google Chrome for the best QuickBooks Online experience, and you can do so by:

1. In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
2. Select the option 'clear cached images' and make sure the other two options are unticked.
3. Select the time range All Time, then Clear Browsing Data.
4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

If these steps do not resolve the issue, please feel free to reply with further information such as where specifically the line shows (on an earnings line, a Pay Slip message or so on) to see what further troubleshooting we can offer.

-Kass

I had a look at the pay inclusions and their is nothing there. So I cleared the cache and it still appears. I have attached a screen shot of it showing in the pay run for the employee.

Hi alisonmallon,

Are we referring to the 'Notes for this Pay Run' section, regarding the super guarantee payments? This could also be entered on the employee's details under their Payslips section - if entered here, it will continue to show up as a recurring note. You can check this by:

1. Go to the Employees tab and select the employee's name.
2. Go to the Pay Slips menu on the left.
3. Look in the 'Pay slip message' field, remove any notes here, then Save.
4. Return to the pay run - you may need to unlock and refinalise it for the change to take effect, or exclude the employee and add them back in (use the employee's Actions button to Exclude from Pay Run, then use Pay Run Actions > Add Employee to bring them back in).

If this still does not resolve the issue, I would suggest reaching out to our Support Team directly so they can get eyes on your account and settings and provide further detailed troubleshooting. You can also access them in your QuickBooks Online by:

1. Click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.\
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

-Kass