Hi bsi1983-naver-co,
I understand you needed help with your monthly subscription fee for your QuickBooks Online account. Since we are in a public space we're unable to ask for your details for security purposes. I would recommend contacting our Customer Care Team. That way, one of our support agents can check your subscription in a secure form.
Here's how to contact support:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- In the Search bar, enter Contact Us.
- Click the Contact Us option below.
- Choose Callback.
To know our support availability hours, please check this article: Get help with QuickBooks products and services.
Feel free to post your concerns in the Community or click the Reply button for follow-up questions. We'll be happy to help. Have a good day!