Hi bsi1983-naver-co,
 
I understand you needed help with your monthly subscription fee for your QuickBooks Online account. Since we are in a public space we're unable to ask for your details for security purposes. I would recommend contacting our Customer care Team. That way, one of our support agents can check your subscription in a secure form.
 
Here's how to contact support:
 
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- Select Contact us and enter the details of your concern.
- Click Let's talk and choose Chat or Get a callback.
- Enter the required information.
Feel free to post your concerns in the Community or click the Reply button for follow-up questions. We'll be happy to help. Have a good day!