unable to finalize a pay run as the screen does not allow me to scroll low enough to click on the finalize button?

Let's get this fix and finalize your payroll, DT1974.

Sometimes, scroll bars would stop working due to cache-related issues. We can do basic troubleshooting steps to clear this up.

Let's open your company file in an incognito or private browser mode. Then, go the Employee's section and finalize the payroll from the Pay Runs tab.

If it's successful, go back your regular browser and clear the cache. Clearing the cache fixes certain issues on the sites.

On the other hand, we can also use a different browser such as Firefox, Internet Explorer or Safari.

If the same thing happens, then contact our Customer Care Team. We will help you finalize the pay run.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. From the Search tab, enter Contact Us.
3. Select the Contact Us button.
4. Choose Callback.

To know our support availability hours, please check this article: Get help with QuickBooks products and services.

For additional questions or concerns, please don't hesitate to visit us here. Thanks.