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Anthony James - Product Champion
Level 3

Why are employees not showing when lodging a pay event?

Why are employees not showing when lodging a pay event?

Solved
Best answer April 20, 2021

Best Answers
Sakshi - Product Champion
Content Creator

Why are employees not showing when lodging a pay event?

To ensure that employee pay run details are flowing through to the pay event, please make sure that the employee is not a closely held employee.To check whether an employee is a Closely Held employee:
  1. Click on employee tab
  2. Click on employee name
  3. Select pay run defaults from the menu.
  4. Scroll all the way to the bottom and you will see Closely held employee box under Single Touch Payroll
  5. Please ensure this box is unticked .
Once you have unticked the Closely Held Employee box, the pay event will have the employee data.

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Anthony James - Product Champion
Level 3

Why are employees not showing when lodging a pay event?

Hello Leigh,

 

If the employee has been marked as "Is Final", they will no longer be added or showing up in the pay event from a normal payrun as the system has considered that this is already the final payrun of the employee for the specific Financial Year. 

 

For further assistance, we'd highly suggest you contacting our QuickBooks Online Support via Chat or Phone Support Hotline on this link: https://quickbooks.intuit.com/au/.

 

 

 

Best,

 

Anthony

View solution in original post

7 Comments 7
Sakshi - Product Champion
Content Creator

Why are employees not showing when lodging a pay event?

To ensure that employee pay run details are flowing through to the pay event, please make sure that the employee is not a closely held employee.To check whether an employee is a Closely Held employee:
  1. Click on employee tab
  2. Click on employee name
  3. Select pay run defaults from the menu.
  4. Scroll all the way to the bottom and you will see Closely held employee box under Single Touch Payroll
  5. Please ensure this box is unticked .
Once you have unticked the Closely Held Employee box, the pay event will have the employee data.

View solution in original post

Helen64
Level 1

Why are employees not showing when lodging a pay event?

Thankyou my employee was ticked as a closely held Employee.  Now employee is unticked, how do you re-send previous pays to ATO for STP.  Your help would be very much appreciated.

Kass_B - Product Champion
Content Creator

Why are employees not showing when lodging a pay event?

Hi Helen64,

 

All pay events lodged with the ATO contain the year-to-date payroll information for the included employees. Therefore, lodging the most recent pay event will include their full earnings for that financial year. While it is possible to re-lodge some previous pay events, if this will cause your pay events to be lodged out of order chronologically I would suggest you lodge an Update Event instead. If you are unsure what information the ATO holds, an Update Event will advise the ATO that this lodgement contains all pays for that financial year. They are not associated with any particular pay run and are used to 'override' previously incorrect lodgements and/or to provide up-to-date earnings information:

 

  1. Go to the Employees tab and select Reports.
  2. Click on Single Touch Payroll (under the ATO Reporting subheading).
  3. Select the Create Update Event button.
  4. Choose the correct financial year and pay schedule, then select Create and follow the prompts to lodge with the ATO.

 

Feel free to reply if you have further questions as I'm here to help!

 

-Kass

 

 

RhiannonSire
Level 1

Why are employees not showing when lodging a pay event?

Im still getting this message and closely held employee is not selected, any ideas? 

Kass_B - Product Champion
Content Creator

Why are employees not showing when lodging a pay event?

Hi RhiannonSire,

 

If an employee is not closely held, another reason could be that the employee was marked as Is Final in a previous event for the financial year. Marking an employee Is Final tells the system and the ATO that no further lodgements will be made for the employee for that financial year, and therefore they will not show up in any further events for the year. This can be done in a Pay Event or Update Event.

 

You can easily check and resolve this by:

 

  1. Go to the Employees tab, then Reports.
  2. Select Single Touch Payroll (under the ATO Reporting subheading).
  3. Select the relevant financial year to review the events. You can click into these to review and see if the employee in question has previously been marked as Is Final (this will display on the far right of the page). 

 

To remove the Is Final status:

  1. If the employee has been marked as Is Final in a Pay or Update Event that has been created but not lodged, all you need to to is click into this and delete it; then the employee will show up in your pay events. 
  2. If the employee has been marked as Is Final in a lodged event, you need to lodge an Update Event to let the ATO know you're removing this status from the employee. Navigate to the Single Touch Payroll page once more and select Create Update Event, then enter the relevant FY and pay schedule and Create
  3. If necessary, use the Actions button to add the employee to the event, and ensure the Is Final box on the right is not ticked. Then follow the prompts to Lodge with the ATO.

 

Now you have removed the Is Final status you will find the employee will show in pay events moving forward.

 

-Kass

 

 

 

 

 

SamLeigh
Level 1

Why are employees not showing when lodging a pay event?

Hi Kass,

Thanks for that info I had marked the employee as final. I have tried adding the update event but still can not see the employee in the pay runs. Does it take a while for this to flow through?

Any advice would be great.

 

Cheers

Leigh

Anthony James - Product Champion
Level 3

Why are employees not showing when lodging a pay event?

Hello Leigh,

 

If the employee has been marked as "Is Final", they will no longer be added or showing up in the pay event from a normal payrun as the system has considered that this is already the final payrun of the employee for the specific Financial Year. 

 

For further assistance, we'd highly suggest you contacting our QuickBooks Online Support via Chat or Phone Support Hotline on this link: https://quickbooks.intuit.com/au/.

 

 

 

Best,

 

Anthony

View solution in original post