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Rosie W
Level 1
posted
‎December 20, 2021 05:32 PM
last updated ‎December 19, 2021 10:32 PM

Missing Child Jobs On iPhone Quickbook Time App

When we tried to enter timesheet time using the app on iPhone, we noticed that some of our child jobs are not listed after selecting a parent job from the job list. We had tried uninstalling and re-installing the app, but no luck.


We are using the app version 3.40.2 with iPhone 12.


Android and Desktop are working without any issue.


Has anyone experienced this?

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1 Comment 1
Anonymous
Not applicable
‎December 21, 2021 03:52 PM

Missing Child Jobs On iPhone Quickbook Time App

Hi Rosie,

 

Thank you for reaching out to the community! Just covering the basics, you are using the latest version of QBTime Mobile App on iOs' 3.40.2, is your iOS 10.0 or higher on your iPhone 12? 

 

It sounds like there might be a bug and we can find out for sure, if you send your device logs to our experts. The easiest way to do this, would be to contact QBTime support: https://quickbooks.intuit.com/au/time-tracking/contact/

 

We are available M - F am - 6.30pm 

 

Please get in touch with us directly to the support team. If you have any other questions, feel free to respond here and I will help!

 

Cheers,

Bowie 

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