Have been try to update the bank feed from my OCBC business account to no avail for the last 2 days. I have 2 QuickBooks online accounts and both are unable to bring in the bank feed from their respective OCBC accounts.
The system just say that there was an error and we try again in a few hours.
Anyone experiencing this too?
Let's get your account updated, Hvala.
So far, we haven't received similar issues reported forWe can perform a few manual updates to refresh the connection between your bank and QuickBooks Online. Here's how:
However, if it's still not updating, you can use our WebConnect feature and manually import the transactions. Let me walk you through the process.
Step 1: Pick a start date:
Step 2: Get transactions from your bank:
Once imported, I recommend editing, assigning, and categorising your transactions. Doing so will help you ensure the accuracy of your financial records.
Additionally, which bank are you having a problem with? Did you encounter any errors? If you have, the following articles list different bank error codes and detailed troubleshooting steps to resolve them:
I'm only a post away if you have any other questions about this topic or anything else you need help with QuickBooks. I'll be glad to share and provide further assistance whenever you need one. Have a nice day!
We have tried importing using method (1) of updating multiple times the latest 2 days but were unable to do so. It is the usual method that we use but somehow it isn’t working now.
The other method you recommended isn’t really helpful as we will have to manually import the data from our bank whereas the usual method allows the transactions to be fed into QuickBooks automatically.
The error message given was (102). It is strange because 2 of our separate quickbook accounts are having the same issue. Both are trying to connect to different bank accounts too. Both are from OCBC bank, but different account numbers
I haven't seen any open investigations concerning about connecting your OCBC bank account to QuickBooks, Hvala.
For now, you'll need to check on your bank to verify if they have any ongoing maintenance that may lead to that issue that you're experiencing. You can try signing in through your bank's website. If you can't log in through it , I recommend to call your bank.
Also, if you successfully log in with no notifications and alerts, you can call our Support Team . They can conduct a proper investigation to see what's causing this error:
Additionally, you can check these references to categorise the downloaded transactions:
Don't hesitate to post again here if you have further concerns in connecting your OCBC bank account with QuickBooks. I'm always here to help.
We have been having the same issue as well. We contacted OCBC and they said it was a Quickbooks issue. We haven't been able to update for the past 4 days.
Anyone else spoken with OCBC or Quickbooks?
I want to ensure you'll be able to connect your bank account to QuickBooks, @Patrick2B.
In most cases, bank connection issues happen when:
To check, log in to your bank's website to review if there are alerts that need your attention. Once signed in, perform the following steps:
You can also connect your account using a private window. This way, we can determine if it's a browser-related issue. Sometimes too much cache accumulated in a browser can cause unexpected behavior with the product. Simply press these shortcut keys:
Once resolved, let's go to the Transactions tab and categorize the transactions to ensure your financial records are correct. To learn more about this process, visit this article: Categorising Transactions.
Be sure to keep in touch by leaving a comment below. We want to ensure this matter gets resolved. Have a good one!
I would like to assure you that WE ARE NOT ABLE TO CONNECT TO OUR BANK. Your customer service has confirmed all the method you have suggested. Incognito mode, clearing of cookies and cache, using another device and browser. None of them worked.
So you might want to stop assuming that we have not tried those methods, and that it is the fault of our bank before replying
Thanks for getting back, @Hvala.
I have some information about the OCBC bank connection. Since you're done trying the basic banking troubleshooting steps, I recommend contacting our Customer Care Support. This way, we can create a ticket for you and investigate further.
Here's how to reach out:
I'm also attaching this link here in case you need help managing bank-related tasks. It contains topics with articles that'll guide you along: Find help with bank feeds and reconciling accounts.
Please know that you're always welcome to swing by if you have other questions or concerns with bank connections, so don't hesitate to reply. Take care and have a great day ahead.
We have gone through all the steps as well. Still not able to connect. We have contacted OCBC technical support and they say that everything is good on their and and that our account is fine.
Still unable to connect after 1 week
I do appreciate you for reaching out to your bank, Patrick2B.
I suggest reaching out to us so we can further check the root cause why you're still unable to connect your bank into QuickBooks. You can follow the steps shared by my colleague.
Meantime, you'll want to manually import your bank transactions into the system. Just log in to your bank's website and then filter the dates you want download. Your bank may offer a few file formats. If possible, pick the QuickBooks Online data (QBO) format. These are formatted specifically for QuickBooks Online. You can also upload transactions from a CSV file.
Then, you can use this link on how to manually import your downloaded transactions to QuickBooks: Manually upload transactions into QuickBooks Online. The next steps you'll want to do after importing your transactions are also in the article.
Let me know if you have additional concerns. I'm glad to help. Have a great day ahead.
Please don't suggest a work around ~ A key feature for choosing quickbooks we were sold on, was seamless integration with financial institutions.
We don't want a work around, we want the product to work as promised. I've been chatting with your technical support team for almost an hour (BTW I have a broken finger and it's difficult to type, but your support would only accept chat. not a personal phone call. Very disappointing) Why can't I talk to a human?
Anyone managed to get an actual solution? Chatted with the tech support on Monday and did not get any reply after they say they will put in a ticket.
Doesn’t help that the ECI and GST filing due date is fast approaching.. :(
I don't think there's any solution at the moment (unless you count the manual upload which is a BS solution if you ask me). I've received an email from QB that "their engineers are working hard to resolve the issue" but I don't think there's any progress in the matter to date.
Hey there, Patrick2B.
I'd like to check this for you and get it taken care of myself. However, the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.
I know you've already called in but I'd still suggest getting in touch with our QuickBooks Support to have your incident ticket re-investigated. All account-related concerns need to be directed to our phone support for security purposes.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
I'm always around to lend a hand if you have more questions about QuickBooks or any bank-related concerns. Just tag my name in the comment section so I can assist you further. Take care and have a good one.
Thanks for keeping in touch with us, Patrick2B.
I can only imagine the effort and time you spent to get someone to help you with this connectivity issue with your OCBC bank. Having the ticket number from our phone support means your issue is being taken care of. They send you an email notification the moment the investigation is done and the solution is available.
If you wish to follow up, you can contact us and provide the ticket number to the responding agent. This way they pull up your account and give you the status of the investigation.
You might want to visit the following link to become more familiar with the features and functions of QBO: Help Articles.
I'm looking forward to hearing this being resolved. Let me know if you have other QuickBooks questions and I'll be here to help. Wishing you a good one.
Hey Guys, We logged in today and tried to update the transactions from Bank. We continue to see this error 189 which say something wrong we are working on and will update. Its almost 4 hours and no update. I just read all the details in this chat and people experience the same issue. QB need to act fast as these straight forward items needs to resolved ASAP.
Ticket or contact is useless, as there is no response in both.