Has anyone been unable to connect OCBC bank account since the start of 2022?

Hello @jon100, 

Great to have you here in the Community today. We can start a manual download to see the latest available transaction from your connected bank account. 

Here's how: 

1. Go to the Banking menu or Transactions menu.
2. Go to the Banking tab.
3. Select Update.

Should the downloads still seem slow or stuck, the issue may be on the bank’s end. I'd suggest you log in to your bank’s website to check your notification.

First, get the URL QuickBooks uses to connect:

1. Go to the Banking menu or Transactions menu.
2. Select Link account. Note: You won’t add an account, you just need the listed URL.
3. Search for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

Once successfully logged in, check the following:

1. Your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements. 

For more details or insights about fixing specific bank errors, visit this link: What to do if you get a bank error or can't download transactions in QuickBooks Online.

You always have me here if you have additional questions. Take care always. 

That's not the point. I'd like to understand when the API will be fixed. I saw in the forum that it seems that other users encountered the same issue starting 2022.

Thanks for the clarification, @Jon. 

I'll make sure your question will addressed as soon as possible. 

We have another dedicated team to handle any Application Programming Interface (API) concerns. With this, I'll redirect you to their page. This way, you'll know a precise time when their problem will be fixed. 

Here's how: 

1. Go to the API website and click QuickBooks Online. 
2. Click Ask a Question. 
3. Select Sign in if you already have an account or Create an account if you don't have one yet.
4. Once your question is posted, one of our developers will answer your query about API.

Remember that you can always ask me about any topics or other processes within QuickBooks. Happy to provide answers. Take care.

I too, am unable to connect/update my OCBC account to Quick books since the beginning of 2022. Never happened before.

It says the following : Sorry, we can't update your account. Please wait a few hours and try updating again (189).

Thank you for joining the thread, @Ranmag. Let me assist you with fixing baking error in QuickBooks Online (QBO).

Connecting your online bank to automatically download new transactions in QuickBooks Online.

You can check out this article to setup your online banking to start a manual download and update your bank info in QBO.

Regarding banking error 109, let me help you sort out this issue. Banking error 109 means that your bank's website needs you to update your password with them.

Here’s how you can fix banking error 109:

Update your password on your bank's website then update your sign-in info in QuickBooks Online.

1. Sign in to your bank's website and update your password.
2. Sign in to QuickBooks Online.
3. Go to the Banking menu.
4. Select the blue bank square for the account you want to update.
5. Select the Edit ✎ icon in the tile for the bank account you want to update. Then select Edit sign-in info.
6. Update your password.
7. When you're done, select Save and connect.

Furthermore, you can utilize this article for your reference in categorising and matching online bank transactions in QuickBooks Online.

Let me know if you need further assistance with banking connectivity. The Community always has your back. Have a great day!

Hi! My connection between QBO and OCBC Singapore Business account has been lost since mid June 2022. 

I have tried resetting OCBC One Token, clearing cache, disconnecting the bank accounts in QBO and re-connect fresh, using different credentials in our organizatoin, and all other suggestions found here, but have no luck and error 105 was shown after entering the OTP. 

It is very frustrating as QBO is supposed to ease our workloads of accounting, but it's requiring more time and manpower than necessary now. 

Could someone from Intuit help? Thanks! 

I know this hasn't been easy for you having connection issues between QBO and your OCBC bank, soonhooi.

Concerning error 105, this occurs when your bank is undergoing maintenance or experiencing server issues. You may check with the OCBC Business account to see messages or notifications if something isn't working. 

If you haven't already, you can manually update your bank in QuickBooks Online to refresh the connection. I'll show you how:

1. Go to the Banking tab.
2. Select the bank account and click Update.

Here's an article for more details on dealing with Error 105: Fix bank errors 102 and 105.

If the error persists after 48 hours, I suggest reaching out to our technical support. This way, we'll be able to pull up your account and investigate this issue.

I'm also adding these resources to help manage your bank transactions as well as reconcile your account:

• Categorise and match online bank transactions in QuickBooks Online.
• Reconcile account.

The Community is open 24/7 and always ready to help.

Dear Glinette, thanks for your prompt reply. 

We have been trying for a week, and confirm the log-in credentials at the bank protal are working properly. 

We will ask tech support. 

Thank you! 

I am facing the same issues with my OCBC Business connecting to QBO. It's so frustrating. I'm really tempted to move on to another accounting platform. This erratic behaviour is only starting since Jan 2022. It's July now and I'm still having this issue.

Welcome to QuickBooks Community, edwinsim. I understand that things have been challenging for you and that it's not the sort of experience we want you to have while connecting your OCBC Business bank to QBO. With this, I'll ensure you'll be routed to the right person to assist you with the troubleshooting information that needs to perform so you can back on track.

The steps shared above are usually the instructions on how to resolve unusual behavior about the connection between the bank and our program. If you already following those details, I recommend contacting our QuickBooks Online Support team. They have the tools to pull up your account which is needed in investigating the cause of the issue.

Here's how to reach them:

1. In your QuickBooks Online company, click the (?) Help icon.
2. Select either the Assistant or Search tab to get started.
3. Choose a way to connect with us.

For more details, you can open this article: How and when can I contact Support?.

Lastly, you may refer to this article to view various banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'm only a post away if you have any other questions about this topic or anything else you need help with QuickBooks. I'll be glad to share and provide extra assistance whenever you need one. Have a nice day, edwinsim.

I also have the same problem, please help solve it as soon as possible.

I'm still facing the same problem after QBO asked me to contact OCBC about this matter. I've been rounding in circles.

Any solutions found? I still cannot connect after one month. Calling the QBO chatline and all they can say is check with your bank.

I am chiming in on this thread to assist you, @edwinsim.

We currently have an ongoing investigation into why you can't connect your OCBC bank to QuickBooks Online (QBO). Our product engineers are currently working on it. We appreciate your patience as we investigate this further.

I'd also recommend contacting our Technical Support Team. This way, they’ll be able to add you to the affected users and notify you once a fix is available.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Choose the Search tab and then click on Contact Us.
4. Put in a brief description of your concern, and then hit Let's talk.
5. Select Callback from the option.
6. Enter your contact information and click Get a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you. 

If you have further concerns with banking connectivity, you can always drop by to post them here. Stay safe!

I'm also facing the OCBC business banking connection issue.. Everything was ok in July 2022 until today. I am able to login via OCBC BB website so credentials and account all OK. The issue must be on QBO side; unfortunately, QBO just returned error 106 and OCBC asked me to check with QBO.. Jeeezzz

Hello, SGSCC.

I understand the impact that the OCBC connection issue has caused. So, I'd like to give some details about it, and share a solution to get your transactions into QuickBooks Online. 

I checked our system and I see that the connection issue with OCBC is already reported to our engineers. Currently, a fix is being worked on, and will be released as soon as possible.

 In the meantime, you'll want to contact one of our support agents. They'll add you to the list of affected users, so you can receive updates and fixes about the OCBC connection issue. 

Here's how to reach them: 

1. Click the Help menu.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. In the text box, type "OCBC connection issue."
5. Proceed with Continue, then select the chat option. 

You can manually upload your transactions in the meantime if you need to categorise your records as soon as possible. This article will guide you through the steps: Manually upload transactions into QuickBooks Online. 

Need to reconcile your account in the future? Check out this article for a guide: Reconcile an account in QuickBooks Online.

We appreciate your patience as we're working to fix the OCBC connection issue. If you have any other concerns regarding your records or running some reports, let me know and I'll guide you through. 

Hello jamespaul,

>>  In the meantime, you'll want to contact one of our support agents. They'll add you to the list of affected

>> users, so you can receive updates and fixes about the OCBC connection issue. 

I'd already chatted with your support in the morning.. He said EVERY QBO users will be notified via email not just those affected when I asked him. Not sure whether you or him has the fact correct. In any case, I supposed he should already added my email into the affected users if yours is correct.

Hello jamespaul,

I have the same problem here. QBO chat option is not working. 

Please add my email to the list as well.

Thanks

Thanks for joining the thread, slim88.

Let me help you get in touch with our support  so you can connect your bank account to  QuickBooks Online (QBO).

Since you're having trouble reaching us, let's try some basic browser troubleshooting to fix this. First, log in to your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues. Kindly use either of the following shortcut keys:
 

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: press CTRL  + Shift + P
• Safari: press Command + Shift + N

Then try running the two reports again. if both statements match, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

For more information on how to reach our support, check out this article: How and when can I contact Support?

If there's anything I can help you with connecting banks, just let me know. I'll be here to assist. 

I still can't login to OCBC business account.. it's been 5 days since I first encountered the problem and still no update / resolution from QBO team.

Fingers crossed; let's hope that this can be resolved before month-end..

I'm experiencing the same issue since June. Reached out to QBO support in June and July, but the problem persists and I did not receive any updates regarding the progress or timeline of the fix. Get I get some answers please?

Hi,

  I just started Quickbooks and OCBC Business Banking account just two weeks ago, and cannot get my account linked after going through all kinds of posted solutions. Very frustrating but also a bit shock to come to this forum and know that this QBO and OCBC problem has been around unsolved for so long already.

  Please solved this quickly before we leave!

I hear you, @jaylim.

I want to ensure this matter is addressed timely so you can get your latest transactions from OCBC updated in QuickBooks Online (QBO).

As of this time, the investigation regarding the inability to connect your account and update your transactions in QBO is still open. Rest assured that this has been escalated to our engineering team and they've been in all hands working to fix this as soon as possible.

While we are unable to provide the exact turnaround time as to when the integration problem is fixed, I assure you that all the updates will be sent via the email we have on your file as soon as they're available.

In the meantime, let's consider downloading a CSV file of your bank transactions and importing it using the steps outlined in this article: Manually Upload Bank Transactions into QuickBooks Online.

However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. This way, you'll receive all the latest updates in the coming days via email message. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Unable to connect and update OCBC Business Banking in the What can we help you with? text area.
5. Choose to start a chat and connect with our specialists online.

Now that you're able to get your latest online transactions, here's an article you can read to help review them: Categorise and match online bank transactions in QuickBooks Online.

For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we're working on this integration and connection error. Please let me know in the comments below if you have any other questions. Take care and stay safe!

I received an email from QBO today that the error has been fixed (email pasted below).. Unfortunately, I still cannot login when creating a new connection to OCBC Business Banking. Instead of previous error 106, it's error 104 now..  It's been 10 days since I first got this error on 12 August and still it's not resolved.. Very disappointed.. 

Thank you for being a valued QuickBooks customer. We are currently aware of the frustration being caused by OCBC Online Banking Issues error. Unable to connect. and our have deployed a fix to resolve the issue with the Online Banking Connection.

"If you are trying to connect to your OCBC Bank in QBO without an existing connection, kindly try to connect it. If you have an existing connection with OCBC in QuickBooks Online, kindly try to update your login credentials for the connection.  If you are still encountering issues, please feel free to reach out to our Customer Care Support Team. We appreciate your patience!"