Great to see you here, @engyau.
QuickBooks Community is a public space where anyone can see the details of your post. Should you want to speak to one of our ProAdvisor from QuickBooks, here's an article that contains steps on how to contact and discuss it with them: Contact QuickBooks Online Accountant and ProAdvisor Support. This also contains a direct hotline number so you'll be assisted right away.
Let me know if you have other questions. I'd be happy to share some insights about it.
