What's New in QBO Singapore- Series 5, 2022

New (not so new) in QBO Singapore:

1 - Budget Vs Actual Report has expenses at the top and incomes at the bottom !!!!

2 - With quickbooks dark mode theme on , certain contents in some windows are invisible !!

Hi there, @safeer.

I appreciate for joining this forum to get answers about your concerns in QuickBooks Online (QBO).

Let me address them accordingly to get a better insight. The Budget vs. Actual report first shows the Income prior to the Expenses. If your accounts are organized differently, you can change the sorting to acquire the outcomes you want.

To do that, you can go to the Report, tap the Sort button, and select your preferred sorting option. Then, press the Run report button to apply changes.

Regarding your concern about the dark-themed feature, this feature is a beta version. It means this is made available for testing yet, wherein it contains most of the major features but still needs to be completed. You'll want to switch to the default theme to comfortably work on your company file.

Here's how:

1. Go to Gear.
2. Select Theme under Your Company.
3. Toggle the switch button to Off to disable the dark mode. 

To learn more about this feature, check out this guide: Overall appearance and behaviors using dark mode.

Here's a link that covers all the tasks you can do when using QuickBooks Online: Help articles for QuickBooks Online.

Keep me posted if you have follow-up questions or concerns. I'll be here for you. Take care, and have a great day ahead.

Is horrible. I have been using QB on line for six years. Now after these upgrading all types of problem prop up. Get in contact with your helpline. Fail to get back to me whether your team is doing anything to check where is the buck. Log in for help again and the staff says that the staff who is handling the case (Shellou is the staff) will get back to you end of the day. Now it has been days and weeks, no way of getting help

My case number is [Removed] CXQ.

This is not the impression we want you to experience, and I want to ensure this is taken care of immediately, linhoe.

I appreciate the time and effort you've put in with our customer service representatives. Regarding the missed callbacks, I will personally share your feedback with our Customer Support Team. We'll be able to take steps to improve our customer service.

In this case, I'd suggest contacting our Customer Support Team once more. I know you've already contacted our support, but this is the best way for them to look into what's causing this problem. Simply provide the case number to the phone representative so that they can review the case. Here's how it's done: 

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Choose the Search tab and then click on Contact Us.
4. Put in a brief description of your concern, and then hit Let's talk.
5. Select Callback from the option.
6. Enter your contact information and click Get a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you. 

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. You have a good one.