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Discover the updated GST rates in QuickBooks Online Singapore Find out more
fulink2016
Level 1
posted
‎February 02, 2024 12:21 AM
last updated ‎February 02, 2024 12:21 AM

Hi, its Sales Invoice issue. We are in S'pore.Our Tax has been adjusted from 8% to 9% this year. How do I select 8% GST for Sales Inv? As it is defaulted to 9% this yr.

From the Tax settings, I can see SR8% ad SR9%. However, when I enter sales Invoice, I can't select SR9%.  May I know how to proceed on? As some invoices still need to enter as 8% this year, as it is pertaining to a project of last year.
Thanks very much.

Accounts person
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1 Comment 1
Erika_K
QuickBooks Team
QuickBooks Team
‎February 02, 2024 02:46 AM

Hi, its Sales Invoice issue. We are in S'pore.Our Tax has been adjusted from 8% to 9% this year. How do I select 8% GST for Sales Inv? As it is defaulted to 9% this yr.

Hi there, fuli. I understand the importance of this functionality to your business. Allow me to provide details about this. 

 

Upon checking, we have an ongoing investigation about the inability to select the 8% GST rate when recording transactions dated from the previous year. With that, I recommend contacting our support team. This way, they can securely get your account information and list you as one of the affected users. You will be accurately notified about the course of this investigation. 

 

Here's how: 

 

  1. In your QuickBooks Online company, select (?) Help.
  2. Select either tab to get started:
        • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
        • Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and click Continue.

  3. Then choose Start a chat with a QuickBooks support expert online.

To ensure you'll reach our support team, check out their support hours to determine availability. 

 

In the meantime, we use the custom rate feature instead of location-based taxes. 

 

Additionally, check out these articles to learn more about managing your invoices in QBO: 

 

 

Rest assured our Product engineers are actively working to resolve this issue. If you have any sales transaction-related concerns, comment below. I'll be here to assist. Keep safe! 

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