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Hi there, fuli. I understand the importance of this functionality to your business. Allow me to provide details about this.
Upon checking, we have an ongoing investigation about the inability to select the 8% GST rate when recording transactions dated from the previous year. With that, I recommend contacting our support team. This way, they can securely get your account information and list you as one of the affected users. You will be accurately notified about the course of this investigation.
Here's how:
To ensure you'll reach our support team, check out their support hours to determine availability.
In the meantime, we use the custom rate feature instead of location-based taxes.
Additionally, check out these articles to learn more about managing your invoices in QBO:
Rest assured our Product engineers are actively working to resolve this issue. If you have any sales transaction-related concerns, comment below. I'll be here to assist. Keep safe!
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