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If you updated the GST rate from 7% to 8%, we'll need to manually enter them in QuickBooks Online (QBO), as well as your recurring transaction in QuickBooks. That said, you'll need to create a new tax rate in the program. Before we proceed, please take note of some reminders below:
Once done, let's go ahead and create a new GST rate in QuickBooks.
Once finished, you can modify the recurring transaction manually. Please visit this article for more details about recurring transactions: Edit a recurring template.
Then, create a credit a credit note again to apply the new GST rate. If the same thing happens, let's access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
If it works, I recommend clearing your browser's cache so you can access QuickBooks with a clean slate. You can also use a different supported browser. When you run reports the data still shows for both rates (before and after) if there are transactions for both the rates in a particular period.
That's it. Please don't hesitate to reach out here in the Community. If you have clarification about the tax rate in QuickBooks. Take care!
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